AudioCodes ACTS24X7-M4K_S18/YR warranty/support extension 1 year
Reliable protection and technical support for your investment
The AudioCodes ACTS24X7-M4K_S18/YR warranty/support extension provides 1 year of Level 2-4 remote technical support and extended warranty coverage for deployed products. It ensures financial protection and hassle-free repairs with comprehensive support options, including software updates and hardware replacement.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty expires
- Power Surge Protection: Damage caused by electrical surges included
📋 Coverage Details
- Duration: 1 year of coverage starting at purchase
- Number of Claims: Unlimited claims within the coverage period
- Claim Limit: As specified by the protection plan terms
🔧 Service & Repairs
- Service Type: Remote technical support and hardware replacement options
- Repair Method: Advance hardware replacement and repair and return services
- Replacement Type: New or refurbished equipment as per policy
- Turnaround Time: Including 4-hour Managed Spares service for urgent cases
- Parts Quality: OEM or certified components used
📞 Claims Process
- How to File: Via dedicated support channels available 24x7 for urgent issues and business hours for others
- Support Hours: 24/7 for urgent priority, Monday-Friday 8 AM to 5 PM local time for others
- Documentation Required: Proof of purchase and product details
- Claim Approval: Timely approval supported by experienced Global Support team
- No Hassle Promise: Streamlined support ensuring customer satisfaction
📱 Eligible Products
- Product Categories: General Electronics including deployed AudioCodes products
- Product Condition: New and deployed products eligible
- Purchase Requirements: Must be enrolled for coverage as specified by vendor
- Excluded Products: Products not deployed or outside of warranty scope
❌ What's Not Covered
- Pre-existing damage or defects before warranty extension
- Cosmetic damages that do not affect functionality
- Intentional damage, misuse, or abuse
- Commercial use outside approved scope
- Software issues, viruses, or data loss
- Accessories not originally purchased with product
- Loss unless theft protection included
🎁 Additional Benefits
- Tech Support: 24/7 access to expert Global Support team
📦 How to Purchase
- Purchase with original product or as offered during deployment
- Provide required product details and proof of purchase
- Receive confirmation and detailed coverage documentation
- Register product online if required by vendor
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with extended coverage and expert support.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
