AudioCodes ACTS24X7-M9K_S5/YR Warranty Support Extension

Reliable protection for your AudioCodes products

The AudioCodes ACTS24X7-M9K_S5/YR Warranty Support Extension provides 1 year of comprehensive technical support and repair services for AudioCodes products, ensuring your investment is protected against mechanical and electrical failures. This plan offers hassle-free repairs and access to expert guidance for sustained product performance.

✅ What's Covered

• Mechanical/Electrical Failure: Coverage includes repair or replacement for component defects and failures beyond the manufacturer warranty period.
• Power Surge Protection: Damage resulting from electrical surges is included.

📋 Coverage Details

• Duration: 1 year of coverage starting from purchase date.
• Number of Claims: Unlimited support calls and claims.
• Claim Limit: Subject to standard repair and replacement options without explicit maximum payout specified.

🔧 Service & Repairs

• Service Type: Repair and replacement services including Standard Repair and Return.
• Repair Method: Remote troubleshooting and depot repair service.
• Replacement Type: Refurbished or comparable models may be provided.
• Turnaround Time: Expedited support with optional 4-hour Managed Spares service available.
• Parts Quality: OEM parts and certified components used for repairs.

📞 Claims Process

• How to File: Via AudioCodes iSupport service desk online ticketing or 24x7 hotline.
• Support Hours: 24/7 availability for urgent issues.
• Documentation Required: Purchase receipt and product details.
• Claim Approval: Prompt response and resolution from expert Voice Engineers.
• No Hassle Promise: Streamlined process focused on fast, effective support.

📱 Eligible Products

• Product Categories: General Electronics – AudioCodes products.
• Product Condition: New products eligible; refurbished subject to approval.
• Purchase Requirements: Warranty extension must be purchased before or within manufacturer warranty expiry.
• Excluded Products: Commercial use and pre-existing damage excluded.

❌ What's Not Covered

• Pre-existing damage or defects.
• Cosmetic damage that does not affect function.
• Intentional damage or misuse.
• Commercial or business use.
• Software issues, viruses, data loss.
• Accessories not included in the original purchase.
• Loss or theft (not included in this standard protection).

🎁 Additional Benefits

• Tech Support: 24/7 technical support provided by AudioCodes experts.
• No Lemon Guarantee: Not specified.
• Transferable: Warranty is transferable to a new owner within terms.
• Multi-Device Discount: Not specified.
• Cancel Anytime: Not specified.

📦 How to Purchase

• Purchase with your AudioCodes product or to extend existing manufacturer warranty.
• Provide product details and receipt during purchase.
• Receive confirmation and coverage documentation.
• Register product online as needed for support access.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with the AudioCodes extended warranty.