AudioCodes ACTS9X5-ARM_S43/YR warranty/support extension 1 license(s) 1 year(s)

Reliable protection for your AudioCodes products to ensure seamless operation and value retention.

The AudioCodes ACTS9X5-ARM_S43/YR warranty/support extension provides 1 year of comprehensive support and repair coverage, including free access to software updates and various hardware replacement options. Designed for AudioCodes products, this plan offers financial protection and hassle-free resolution of operational issues through expert technical support.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty period
• Power Surge Protection: Damage from electrical surges is included

📋 Coverage Details

• Duration: 1 year of coverage starting from activation
• Number of Claims: Unlimited claims during the coverage period
• Claim Limit: Subject to terms of plan and service availability

🔧 Service & Repairs

• Service Type: Standard Repair and Return service with optional Managed Spares or Advance Hardware Replacement
• Repair Method: Depot service with options for advance hardware replacement
• Replacement Type: New or equivalent refurbished components
• Turnaround Time: Variable, including optional 4-hour Managed Spares service
• Parts Quality: OEM or certified replacement parts

📞 Claims Process

• How to File: Through AudioCodes iSupport service desk or 24x7 hotline for urgent issues
• Support Hours: 9x5 remote support with 24x7 options for critical issues
• Documentation Required: Receipt, service ticket, and device information
• Claim Approval: Typically prompt response by technical support team
• No Hassle Promise: Efficient and direct access to expert engineers for problem resolution

📱 Eligible Products

• Product Categories: General Electronics, specifically AudioCodes hardware products
• Product Condition: New devices covered; refurbished eligibility subject to terms
• Purchase Requirements: Must be purchased prior to or with eligible products
• Excluded Products: Commercial use and pre-existing damages not covered

❌ What's Not Covered

• Pre-existing damage or defects
• Cosmetic damage that does not affect function
• Intentional damage or misuse
• Commercial or business use exclusions
• Software issues, viruses, or data loss
• Accessories not originally purchased with the device
• Loss unless theft coverage is specified

🎁 Additional Benefits

• Tech Support: Access to dedicated technical experts with 9x5 and 24x7 emergency support hotline

📦 How to Purchase

• Purchase alongside your AudioCodes product or within the allowed period
• Provide product details and proof of purchase
• Receive confirmation and protection plan documentation
• Register product via AudioCodes portal if required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with reliable support and repair services.