AudioCodes ACTS9X5-ARM_S31/YR warranty/support extension 1 license 1 year

Reliable protection and support for your AudioCodes products

The AudioCodes ACTS9X5-ARM_S31/YR warranty/support extension provides 1 year of Standard Protection coverage designed for AudioCodes devices, ensuring operational reliability and financial protection through hassle-free technical support and repair options.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty expires
• Power Surge Protection: Damage from electrical surges included
• Accidental Damage: Not included
• Screen Damage: Not included
• Battery Degradation: Not specified
• Theft Protection: Not included
• Normal Wear and Tear: Not included

📋 Coverage Details

• Duration: 1 year of coverage starting at activation
• Number of Claims: Unlimited claims within coverage period
• Claim Limit: Not specified

🔧 Service & Repairs

• Service Type: Repair and replacement options available
• Repair Method: Remote support and hardware replacement (Repair & Return, Advance Hardware Replacement)
• Replacement Type: New or refurbished equipment per policy
• Turnaround Time: Includes options such as 4-hour Managed Spares service
• Parts Quality: OEM and certified components

📞 Claims Process

• How to File: Access support via 24x7 hotline or AudioCodes iSupport service desk
• Support Hours: 9x5 remote support and 24x7 hotline for urgent issues
• Documentation Required: Standard claim documentation including purchase details
• Claim Approval: Prompt processing with expert technical review
• No Hassle Promise: Streamlined online and phone support for claim management

📱 Eligible Products

• Product Categories: General Electronics, specifically AudioCodes products
• Product Condition: New products
• Purchase Requirements: Coverage starts upon purchase of warranty extension
• Excluded Products: Products used commercially or with pre-existing damage

❌ What's Not Covered

• Pre-existing damage or defects
• Cosmetic damage that doesn't affect function
• Intentional damage or misuse
• Commercial or business use
• Software issues, viruses, data loss
• Accessories not included in original purchase
• Loss or theft (not covered under Standard Protection)

🎁 Additional Benefits

• Tech Support: Access to highly technical Global Support team
• No Lemon Guarantee: Not specified
• Transferable: Not specified
• Multi-Device Discount: Not specified
• Cancel Anytime: Not specified

📦 How to Purchase

• Purchase with your AudioCodes product or separately as extension
• Provide product and license details
• Receive confirmation and coverage documents
• Register your product online if required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty support.