AudioCodes ACTS24X7-M9K_S34/YR warranty/support extension 1 license(s) 1 year(s)
Comprehensive coverage with reliable technical support
The AudioCodes ACTS24X7-M9K_S34/YR warranty/support extension offers 1-year extended protection for AudioCodes products, ensuring financial security against mechanical and electrical failures beyond the manufacturer warranty. This plan delivers hassle-free repairs, access to software updates, and expert technical assistance.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty period.
- Power Surge Protection: Damage caused by electrical surges included.
📋 Coverage Details
- Duration: 1 year of coverage from activation date.
- Number of Claims: Unlimited claims allowed during coverage period.
- Claim Limit: Subject to terms of the protection plan agreement.
🔧 Service & Repairs
- Service Type: Repair and standard hardware replacement options.
- Repair Method: Remote support and Repair and Return service.
- Replacement Type: Refurbished or comparable model where applicable.
- Turnaround Time: Varies by service option, including optional advance hardware replacement.
- Parts Quality: Certified components and OEM parts used.
📞 Claims Process
- How to File: Claims submitted via AudioCodes iSupport service desk or 24x7 hotline.
- Support Hours: 24/7 phone support for urgent issues.
- Documentation Required: Proof of purchase, device details, and incident description.
- Claim Approval: Typically processed promptly upon receipt of required information.
- No Hassle Promise: Streamlined support and resolution process.
📱 Eligible Products
- Product Categories: General Electronics products from AudioCodes.
- Product Condition: New products eligible.
- Purchase Requirements: Warranty extension must be purchased within specified time frame of product purchase.
- Excluded Products: Commercial or non-AudioCodes products excluded.
❌ What's Not Covered
- Pre-existing damage or defects.
- Cosmetic damage not affecting function.
- Intentional damage or misuse.
- Commercial or business use.
- Software issues, viruses, and data loss.
- Accessories not included with original purchase.
- Loss not related to theft protection.
🎁 Additional Benefits
- Tech Support: 24/7 global technical support with expert voice engineers.
- Transferable: Warranty benefits transferable to a new owner.
📦 How to Purchase
- Purchase with your AudioCodes product or within the eligible timeframe.
- Provide product details and purchase receipt at registration.
- Receive confirmation and coverage documents electronically.
- Register your product through the AudioCodes support portal as needed.
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AUDIOCODES reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with comprehensive extended support from AudioCodes.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
