AudioCodes ACTS24X7-M4K_S17/YR warranty/support extension 1 year(s)

Reliable protection and expert support for your AudioCodes products

The AudioCodes ACTS24X7-M4K_S17/YR extended warranty provides 12 months of Level 2-4 remote technical support and hardware replacement options for deployed products, ensuring financial protection and fast, hassle-free service.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty period
• Power Surge Protection: Damage from electrical surges included

📋 Coverage Details

• Duration: 1 year of coverage from activation date
• Number of Claims: Unlimited claims within the coverage period
• Claim Limit: Subject to plan terms and replacement policies

🔧 Service & Repairs

• Service Type: Hardware repair, replacement, and remote technical support
• Repair Method: Remote assistance and advance hardware replacement
• Replacement Type: New or refurbished comparable models
• Turnaround Time: 24/7 availability for urgent cases; standard turnaround for others
• Parts Quality: Certified and OEM components

📞 Claims Process

• How to File: Via support portal or phone with AudioCodes Global Support
• Support Hours: 24x7 for urgent priority; business hours for other requests
• Documentation Required: Proof of purchase, device details
• Claim Approval: Efficient review typically within business hours
• No Hassle Promise: Streamlined process with dedicated technical expertise

📱 Eligible Products

• Product Categories: General Electronics from AudioCodes
• Product Condition: Deployed, eligible hardware under manufacturer warranty expiration
• Purchase Requirements: Warranty extension for products currently under manufacturer warranty
• Excluded Products: Items with commercial use limitations or pre-existing damage

❌ What's Not Covered

• Pre-existing damage or defects prior to warranty extension
• Cosmetic damage not affecting function
• Intentional damage or misuse
• Commercial or business use outside specified terms
• Software issues, viruses, or data loss
• Accessories not covered under original purchase
• Loss (theft not included under this coverage)

🎁 Additional Benefits

• Tech Support: Expert 24/7 global remote technical support included

📦 How to Purchase

• Purchase within warranty period or before manufacturer warranty expiration
• Submit product details and purchase receipt
• Receive confirmation and plan documents from AudioCodes
• Register the warranty extension online if required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with trusted support and avoid unexpected repair costs.