AudioCodes ACTS24X7-SPS_S23/YR warranty/support extension 1 license(s) 1 year(s)
Reliable protection and expert support for your AudioCodes products
The AudioCodes ACTS24X7-SPS_S23/YR provides 1 year of comprehensive extended warranty coverage designed to protect your AudioCodes devices beyond the manufacturer warranty. This plan ensures financial protection and hassle-free repairs with access to expert technical support and multiple hardware replacement options.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty expiration
- Power Surge Protection: Damage from electrical surges included as part of standard protection
- Accidental Damage: Not included
- Screen Damage: Not included
- Battery Degradation: Not specified
- Theft Protection: Not included
- Normal Wear and Tear: Not specified
📋 Coverage Details
- Duration: 1 year of coverage starting after the original manufacturer warranty
- Number of Claims: Unlimited claims available through the support service
- Claim Limit: Not specified
🔧 Service & Repairs
- Service Type: Repair and hardware replacement options including Repair and Return, Advance Hardware Replacement, and Managed Spares
- Repair Method: Remote support and onsite/hardware replacement as applicable
- Replacement Type: New or equivalent hardware replacements
- Turnaround Time: 4-hour Managed Spares service available
- Parts Quality: Original AudioCodes parts and certified components
📞 Claims Process
- How to File: Via 24x7 support hotline and AudioCodes iSupport service desk ticketing
- Support Hours: 24/7 global technical support availability
- Documentation Required: Support ticket details, device information as requested
- Claim Approval: Rapid response and resolution by expert AudioCodes engineers
- No Hassle Promise: Streamlined process for quick and effective support
📱 Eligible Products
- Product Categories: General Electronics, specifically AudioCodes network and voice products
- Product Condition: New products eligible
- Purchase Requirements: License for 1 year extension
- Excluded Products: Not specified; standard warranty exclusions apply
❌ What's Not Covered
- Pre-existing damage or defects
- Accidental damage (drops, spills) not included
- Theft and loss not covered
- Intentional damage or misuse
- Software issues, viruses, or data loss
- Accessories not originally purchased
🎁 Additional Benefits
- Tech Support: 24/7 access to AudioCodes expert technical support team
- No Lemon Guarantee: Not specified
- Transferable: Not specified
- Multi-Device Discount: Not specified
- Cancel Anytime: Not specified
📦 How to Purchase
- Purchase license for 1 year warranty/support extension
- Provide product and license details for activation
- Receive coverage confirmation and service details
- Register through AudioCodes if required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment with AudioCodes extended coverage and enjoy worry-free ownership.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
