AudioCodes ACTS24X7-M9K_S33/YR warranty/support extension 1 license(s) 1 year(s)

Reliable protection for your AudioCodes products, ensuring peace of mind and ongoing support.

The AudioCodes ACTS24X7-M9K_S33/YR Extended Warranty provides comprehensive technical support and repair coverage for AudioCodes products, offering 1 year of extended service including software updates and multiple hardware replacement options.

✅ What's Covered

• Mechanical/Electrical Failure: Component defects and failures covered after manufacturer warranty period.
• Power Surge Protection: Coverage includes damage caused by electrical surges.

📋 Coverage Details

• Duration: 1 year of coverage starting from contract activation.
• Number of Claims: Unlimited claims with support access.
• Claim Limit: Claims handled as per terms of the service contract.

🔧 Service & Repairs

• Service Type: Repair and replacement services available.
• Repair Method: Advance hardware replacement, repair and return, or managed spares options.
• Replacement Type: New or refurbished components/models as appropriate.
• Turnaround Time: Fast response supported by 24x7 service team.
• Parts Quality: Certified, genuine AudioCodes parts used.

📞 Claims Process

• How to File: Claims submitted via AudioCodes iSupport service desk or 24x7 hotline.
• Support Hours: 24 hours/day, 7 days/week hotline available.
• Documentation Required: Proof of purchase, product details.
• Claim Approval: Typically processed promptly with expert review.
• No Hassle Promise: Streamlined claim process for customer convenience.

📱 Eligible Products

• Product Categories: General Electronics including AudioCodes communication devices.
• Product Condition: New products covered; license-based extension applies.
• Purchase Requirements: Must be purchased in conjunction with eligible AudioCodes products.
• Excluded Products: Commercial misuse and pre-existing damages not covered.

❌ What's Not Covered

• Pre-existing damage or manufacturing defects prior to coverage start.
• Cosmetic damage not affecting product function.
• Intentional damage or misuse of product.
• Commercial or business use exclusions apply.
• Software issues, viruses, or data loss.
• Accessories not originally included with purchase.
• Loss or theft not covered under this plan.

🎁 Additional Benefits

• Tech Support: 24/7 global technical expertise available.
• No Lemon Guarantee: Not applicable.
• Transferable: Contact provider for transfer eligibility.
• Multi-Device Discount: Not stated.
• Cancel Anytime: Not specified.

📦 How to Purchase

• Purchase along with AudioCodes product or within contract terms.
• Provide product and purchase details at time of registration.
• Receive confirmation documents and coverage information.
• Register product on AudioCodes platform as required.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty coverage.