AudioCodes ACTS24X7-SPS_S13 /YR warranty / support extension 1 license(s) 1 year(s)
Reliable protection and expert support for your AudioCodes products.
The AudioCodes ACTS24X7-SPS_S13 1-Year Extended Warranty provides comprehensive coverage for AudioCodes devices, ensuring peace of mind through financial protection and hassle-free support. This plan offers 24/7 remote technical assistance and access to software updates, patches, and various hardware replacement options.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty period.
- Power Surge Protection: Protection against damage caused by electrical surges.
📋 Coverage Details
- Duration: 1 year of coverage starting from the contract activation date.
- Number of Claims: Unlimited claims during coverage term.
- Claim Limit: Subject to terms of service and coverage limits.
🔧 Service & Repairs
- Service Type: Repair and replacement options including Standard Repair and Return service.
- Repair Method: Depot repair service with optional Advanced Hardware Replacement or Managed Spares.
- Replacement Type: Refurbished or comparable replacement units.
- Turnaround Time: Options include standard repair timelines and a 4-hour Managed Spares service.
- Parts Quality: Use of OEM parts and certified components.
📞 Claims Process
- How to File: Through AudioCodes iSupport service desk online or via 24x7 hotline.
- Support Hours: 24/7 hotline support for urgent issues.
- Documentation Required: Purchase receipt and product details.
- Claim Approval: Timely review and updates via the support portal.
- No Hassle Promise: Streamlined claim process designed for customer ease.
📱 Eligible Products
- Product Categories: General Electronics covered under AudioCodes products.
- Product Condition: New products eligible for coverage.
- Purchase Requirements: Warranty must be purchased as per AudioCodes policy.
- Excluded Products: Products with pre-existing damage or commercial use exclusions.
❌ What's Not Covered
- Pre-existing damage or defects.
- Cosmetic damage that does not affect function.
- Intentional damage or misuse.
- Commercial or business use exclusions.
- Software issues, viruses, or data loss.
- Accessories not included in the original purchase.
- Loss unless theft coverage included.
🎁 Additional Benefits
- Tech Support: 24/7 Global Support team providing expert assistance.
📦 How to Purchase
- Purchase warranty coverage at time of product purchase or within specified timeframe.
- Provide product details and receipt for activation.
- Receive confirmation and coverage documents.
- Register product online if required by AudioCodes.
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your AudioCodes investment and enjoy worry-free ownership with comprehensive support and coverage.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
