AudioCodes ACTS24X7-SPS_S12/YR warranty/support extension 1 license(s) 1 year(s)
Comprehensive support and protection for your AudioCodes products.
The AudioCodes ACTS24X7-SPS_S12/YR warranty/support extension offers 1 year of expert remote technical support and warranty coverage for AudioCodes hardware, ensuring financial protection and hassle-free issue resolution for your General Electronics devices.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty expires
- Power Surge Protection: Damage caused by electrical surges is included
📋 Coverage Details
- Duration: 1 year of coverage starting at purchase
- Number of Claims: Unlimited claims within coverage period
- Claim Limit: Subject to standard warranty terms
🔧 Service & Repairs
- Service Type: Repair and replacement options available
- Repair Method: Remote support with hardware replacement options including Repair and Return, Advance Hardware Replacement, or Managed Spares
- Replacement Type: New or refurbished components depending on case
- Turnaround Time: Includes a 4-hour Managed Spares service option
- Parts Quality: OEM parts and certified components used
📞 Claims Process
- How to File: Via AudioCodes iSupport service desk for ticketing and status updates
- Support Hours: 24/7 hotline support available for urgent issues
- Documentation Required: Receipt and product details needed
- Claim Approval: Fast processing with technical expertise
- No Hassle Promise: Streamlined process for quick resolutions
📱 Eligible Products
- Product Categories: AudioCodes General Electronics products
- Product Condition: New products eligible
- Purchase Requirements: Must be purchased and registered appropriately
- Excluded Products: Items with pre-existing damage or used commercially may be excluded
❌ What's Not Covered
- Pre-existing damage or defects
- Intentional damage or misuse
- Commercial or business use exclusions
- Software issues, viruses, or data loss
- Accessories not on original purchase
- Loss except theft coverage (not included)
🎁 Additional Benefits
- Tech Support: 24/7 expert technical support included
📦 How to Purchase
- Purchase with product or within designated timeframe
- Provide product details and receipt
- Receive confirmation and coverage documentation
- Register your product online if required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment with reliable coverage and enjoy worry-free ownership of your AudioCodes products.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
