AudioCodes ACTS24X7-M9K_S29/YR warranty/support extension 1 license(s) 1 year(s)

Reliable protection and expert support for your AudioCodes products.

The AudioCodes ACTS24X7-M9K_S29/YR warranty/support extension provides 1 year of comprehensive coverage and technical support for AudioCodes devices. This plan ensures peace of mind by protecting your investment from operational issues with fast, hassle-free repairs and remote assistance.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty period.
• Power Surge Protection: Damage from electrical surges is included.

📋 Coverage Details

• Duration: 1 year of coverage starting from the activation date.
• Number of Claims: Unlimited claims during the plan term.
• Claim Limit: Subject to terms and conditions of the warranty plan.

🔧 Service & Repairs

• Service Type: Repair and replacement options available.
• Repair Method: Remote support with options for hardware replacement including Repair and Return, Advance Hardware Replacement, and Managed Spares.
• Replacement Type: Use of certified, equivalent replacement parts or devices.
• Turnaround Time: Fast service priority through 24x7 support channels.
• Parts Quality: OEM parts and certified components assured.

📞 Claims Process

• How to File: Via AudioCodes iSupport service desk for ticketing and status updates.
• Support Hours: 24/7 hotline support for urgent issues.
• Documentation Required: Proof of purchase, product details, and incident information.
• Claim Approval: Streamlined approval process backed by expert Voice Engineers.
• No Hassle Promise: Dedicated assistance ensures smooth resolution.

📱 Eligible Products

• Product Categories: General Electronics including AudioCodes hardware.
• Product Condition: New products registered for the extended warranty.
• Purchase Requirements: Must purchase the plan within the specified timeframe of product acquisition.
• Excluded Products: Commercial misuse and pre-existing damages not covered.

❌ What's Not Covered

• Pre-existing damage or defects.
• Cosmetic damage that does not affect device functionality.
• Intentional damage or misuse.
• Commercial or business use exclusions apply.
• Software issues, viruses, and data loss.
• Accessories not included in the original purchase.
• Loss not covered unless theft coverage is specified.

🎁 Additional Benefits

• Tech Support: 24/7 technical support from AudioCodes experts.

📦 How to Purchase

• Purchase with your AudioCodes product or within designated purchase period.
• Provide product details and proof of purchase.
• Receive confirmation and warranty coverage documentation.
• Register your product online if required for coverage activation.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with AudioCodes extended support.