AudioCodes ACTS24X7-SPS_S10/YR Warranty Support Extension

Reliable protection and expert support for your AudioCodes products.

The AudioCodes ACTS24X7-SPS_S10/YR Warranty Support Extension provides comprehensive Standard Protection coverage for AudioCodes networking products. This 1-year plan extends your device’s warranty to cover mechanical and electrical failures beyond the manufacturer’s warranty, ensuring hassle-free repairs and ongoing technical assistance.

✅ What's Covered

• Mechanical/Electrical Failure: Coverage for component failures and defects after the manufacturer warranty expires.
• Power Surge Protection: Protection against electrical surges causing damage.

📋 Coverage Details

• Duration: 1 year of coverage starting from the purchase date.
• Number of Claims: Unlimited claims within the plan term.
• Claim Limit: Subject to terms and conditions of the protection plan.

🔧 Service & Repairs

• Service Type: Repair and replacement options available.
• Repair Method: Remote support and Advance Hardware Replacement options.
• Replacement Type: Replacement with new or equivalent hardware.
• Turnaround Time: 24x7 support with managed spares and advance replacement for fast resolution.
• Parts Quality: OEM and certified components used.

📞 Claims Process

• How to File: Access support via 24x7 hotline or AudioCodes iSupport service desk.
• Support Hours: 24/7 availability for urgent issues.
• Documentation Required: Proof of purchase and device information.
• Claim Approval: Rapid approval aimed for urgent operational issues.
• No Hassle Promise: Streamlined support with direct access to engineers.

📱 Eligible Products

• Product Categories: AudioCodes networking and general electronics products.
• Product Condition: New products eligible for coverage.
• Purchase Requirements: Plan must be purchased within warranty period.
• Excluded Products: Non-AudioCodes devices and products used for commercial resale.

❌ What's Not Covered

• Pre-existing damage or defects prior to plan purchase.
• Cosmetic damage that does not affect product function.
• Intentional damage or misuse of the product.
• Commercial or business use beyond standard consumer warranty.
• Software issues, viruses, or data loss.
• Accessories not originally included with product purchase.
• Loss or theft (not covered under Standard Protection).

🎁 Additional Benefits

• Tech Support: 24/7 technical support from AudioCodes engineers.
• No Lemon Guarantee: Not applicable.
• Transferable: Plan may be transferable to new owner upon request.
• Multi-Device Discount: Not specified.
• Cancel Anytime: Pro-rated refunds available upon cancellation.

📦 How to Purchase

• Purchase at the time of product acquisition or within warranty eligibility period.
• Provide product details and purchase receipt to activate coverage.
• Receive confirmation and coverage documentation.
• Register product online if required by AudioCodes.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty coverage.