AudioCodes ACTS 1 license(s) 1 year(s)
Reliable protection and expert support for your AudioCodes products
The AudioCodes ACTS 1 license(s) 1 year(s) provides one year of hardware and software support for AudioCodes products, ensuring financial protection and hassle-free repairs beyond the manufacturer warranty. This contract is designed to offer direct customer access to technical experts and seamless service.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty expiration
- Power Surge Protection: Included damage protection from electrical surges
📋 Coverage Details
- Duration: 1 year of coverage starting from activation date
- Number of Claims: Unlimited claims within the coverage period
- Claim Limit: Subject to plan terms and device value
🔧 Service & Repairs
- Service Type: Repair and hardware replacement options
- Repair Method: Depot service with mail-in or carry-in options
- Replacement Type: New or refurbished components
- Turnaround Time: Typically 4-hour or Next Business Day response for hardware replacement
- Parts Quality: OEM and certified parts used for repairs
📞 Claims Process
- How to File: Via online portal or customer support hotline
- Support Hours: 24/7 technical support availability
- Documentation Required: Proof of purchase and product details
- Claim Approval: Quick assessment and approval process
- No Hassle Promise: Streamlined claims handling for customer satisfaction
📱 Eligible Products
- Product Categories: General Electronics – AudioCodes hardware products
- Product Condition: New products covered; refurbished by approval
- Purchase Requirements: Contract must be purchased before manufacturer warranty expiration
- Excluded Products: Commercial use and pre-existing damage not covered
❌ What's Not Covered
- Pre-existing damage or defects
- Cosmetic damage not affecting function
- Intentional damage or misuse
- Commercial or business use
- Software issues, viruses, or data loss
- Accessories not included in original purchase
- Loss unless theft protection is included
🎁 Additional Benefits
- Tech Support: 24/7 direct access to technical experts
📦 How to Purchase
- Purchase with audioCodes hardware or within the warranty period
- Provide product and purchase receipt details
- Receive confirmation and coverage documentation
- Register product online if required to activate coverage
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy peace of mind with comprehensive technical support for your AudioCodes products.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
