AudioCodes ACTS24X7-M4K_S16/YR warranty/support extension 1 year(s)

Reliable protection and peace of mind for your AudioCodes products.

The AudioCodes ACTS24X7-M4K_S16/YR warranty/support extension provides comprehensive Level 2-4 remote technical support and extended coverage for deployed products for 1 year. Designed to protect your investment, it ensures you receive expert assistance and financial protection against unexpected repair costs.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty period.
• Power Surge Protection: Damage from electrical surges is included.

📋 Coverage Details

• Duration: 1 year of coverage starting from purchase date.
• Number of Claims: Unlimited claims during coverage period.
• Claim Limit: Subject to warranty terms.

🔧 Service & Repairs

• Service Type: Remote technical support and repair assistance.
• Repair Method: Advance Hardware Replacement and Repair and Return options.
• Replacement Type: New or managed spares under 4-hour Managed Spares service.
• Turnaround Time: Fast response prioritizing urgent cases 24x7.
• Parts Quality: OEM and certified replacement components.

📞 Claims Process

• How to File: Contact via 24x7 support channels or designated helpdesk.
• Support Hours: 24 hours a day, 7 days a week for urgent issues; business hours for others.
• Documentation Required: Proof of purchase, product details, and incident description.
• Claim Approval: Swift evaluation with clear communication.
• No Hassle Promise: Streamlined process focused on customer satisfaction.

📱 Eligible Products

• Product Categories: General Electronics, specifically AudioCodes deployed products.
• Product Condition: New and deployed products eligible.
• Purchase Requirements: Must purchase warranty extension at or shortly after product acquisition.
• Excluded Products: Devices with pre-existing damage or outside supported categories.

❌ What's Not Covered

• Pre-existing damage or defects.
• Cosmetic damage that does not affect function.
• Intentional damage or misuse.
• Commercial or business use beyond agreed terms.
• Software issues, viruses, data loss.
• Accessories not listed on original purchase.
• Loss without theft coverage.

🎁 Additional Benefits

• Tech Support: Access to 24/7 expert technical support.
• No Lemon Guarantee: Not applicable.
• Transferable: Not specified.
• Multi-Device Discount: Not specified.
• Cancel Anytime: Not specified.

📦 How to Purchase

• Purchase with your AudioCodes product or shortly after deployment.
• Provide product details and valid proof of purchase.
• Receive confirmation and warranty coverage documentation.
• Register your product online if required by vendor.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty coverage.