AudioCodes ACTS24X7-M9K_S23/YR Warranty/Support Extension 1 license(s) 1 year(s)
Reliable protection to safeguard your investment and ensure uninterrupted support.
The AudioCodes ACTS24X7-M9K_S23/YR Warranty provides comprehensive standard protection for your AudioCodes products, offering 1 year of coverage that includes technical support, software updates, and hardware repair services. This plan helps reduce unexpected costs and ensures your equipment stays operational with expert assistance.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty.
- Power Surge Protection: Protection against damage caused by electrical surges.
📋 Coverage Details
- Duration: 1 year of coverage starting from purchase date.
- Number of Claims: Unlimited claims within the coverage period.
- Claim Limit: Subject to individual claim assessment and plan terms.
🔧 Service & Repairs
- Service Type: Repair and replacement options including standard Repair and Return.
- Repair Method: Mail-in or depot repair service.
- Replacement Type: May include refurbished or comparable models.
- Turnaround Time: Timely repair or replacement facilitated by the Global Support team.
- Parts Quality: Use of OEM or certified replacement components.
📞 Claims Process
- How to File: Via the AudioCodes iSupport service desk or 24x7 hotline.
- Support Hours: 24/7 availability for urgent issues.
- Documentation Required: Proof of purchase, device information.
- Claim Approval: Typically prompt approval through dedicated support channels.
- No Hassle Promise: Streamlined claims process for customer satisfaction.
📱 Eligible Products
- Product Categories: General Electronics including AudioCodes hardware supported under this plan.
- Product Condition: New products eligible.
- Purchase Requirements: Coverage applies for products purchased with the plan.
- Excluded Products: Commercial uses or pre-existing damage not covered.
❌ What's Not Covered
- Pre-existing damage or defects
- Intentional damage or misuse
- Commercial or business use
- Software issues, viruses, data loss
- Accessories not listed on original purchase
- Loss (unless covered under theft protection, not included here)
🎁 Additional Benefits
- Tech Support: 24/7 technical support by AudioCodes experts
📦 How to Purchase
- Purchase with your AudioCodes product or within the specified timeframe
- Provide product details and proof of purchase
- Receive confirmation and warranty documentation
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment with reliable coverage and enjoy worry-free ownership.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
