AudioCodes ACTS24X7-SMTP_S36/YR warranty/support extension 1 license(s) 1 year(s)
Reliable protection and expert support for your AudioCodes products
The AudioCodes ACTS24X7-SMTP_S36/YR warranty/support extension provides comprehensive technical support and repair coverage for AudioCodes devices. Designed for general electronics, this plan safeguards your investment with fast issue resolution and ensures your products stay up-to-date with the latest software updates.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty
- Power Surge Protection: Damage from electrical surges included
📋 Coverage Details
- Duration: 1 year of coverage starting from purchase
- Number of Claims: Unlimited claims during coverage period
- Claim Limit: Subject to terms of repair and replacement services
🔧 Service & Repairs
- Service Type: Repair and replacement options available
- Repair Method: Mail-in and advance hardware replacement options
- Replacement Type: Refurbished or comparable models
- Turnaround Time: Fast repairs with options for 4-hour managed spares service
- Parts Quality: OEM parts and certified components
📞 Claims Process
- How to File: Access support via 24/7 hotline and AudioCodes iSupport service desk
- Support Hours: 24/7 hotline for urgent issues
- Documentation Required: Proof of purchase and device information
- Claim Approval: Prompt response and status updates provided
- No Hassle Promise: Streamlined process with expert assistance
📱 Eligible Products
- Product Categories: General Electronics including AudioCodes communication devices
- Product Condition: New products eligible
- Purchase Requirements: Warranty extension purchased with or within specified timeframe after product purchase
- Excluded Products: Products with pre-existing damage or commercial use excluded
❌ What's Not Covered
- Pre-existing damage or defects
- Intentional damage or misuse
- Cosmetic damage not affecting function
- Commercial or business use
- Software issues, viruses, or data loss
- Accessories not part of original purchase
- Loss unless theft coverage included
🎁 Additional Benefits
- Tech Support: 24/7 technical support from AudioCodes voice engineers
- Transferable: Coverage can be transferred to a new owner
📦 How to Purchase
- Purchase with your product or within specified timeframe
- Provide product details and proof of purchase
- Receive confirmation and coverage documents
- Register your product online if required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy expert support with the AudioCodes extended warranty plan.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
