AudioCodes ACTS24X7-M9K_S1/YR warranty/support extension 1 license(s) 1 year(s)

Reliable protection and expert support for your AudioCodes products.

The AudioCodes ACTS24X7-M9K_S1/YR warranty/support extension provides comprehensive service coverage including hardware repair and software updates, ensuring your AudioCodes devices are maintained with minimal downtime. Designed for customers seeking 1 year of extended support, this plan offers financial protection and hassle-free repairs beyond the manufacturer warranty.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects are covered after the manufacturer warranty period.
• Power Surge Protection: Damage resulting from electrical surges is included.

📋 Coverage Details

• Duration: 1 year of coverage starting from the warranty activation date.
• Number of Claims: Unlimited claims supported within the term.
• Claim Limit: Subject to service plan terms and conditions.

🔧 Service & Repairs

• Service Type: Repair and replacement services.
• Repair Method: Remote support with options including Repair and Return or Advance Hardware Replacement.
• Replacement Type: Refurbished or comparable hardware provided when needed.
• Turnaround Time: Managed spares and 4-hour services available for faster resolution.
• Parts Quality: OEM or certified components used for repairs.

📞 Claims Process

• How to File: Submit claims through the AudioCodes iSupport service desk online.
• Support Hours: 24/7 hotline support for urgent issues.
• Documentation Required: Proof of purchase and issue details.
• Claim Approval: Quick response with direct access to expert engineers.
• No Hassle Promise: Streamlined process to minimize downtime.

📱 Eligible Products

• Product Categories: General Electronics such as AudioCodes hardware devices.
• Product Condition: New products eligible for extended coverage.
• Purchase Requirements: Warranty extension must be purchased within policy guidelines.
• Excluded Products: Commercial misuse and pre-existing damage are not covered.

❌ What's Not Covered

• Pre-existing damage or defects
• Cosmetic damage that does not affect function
• Intentional damage or misuse
• Commercial or business use not eligible
• Software issues, viruses, or data loss
• Accessories not included in original purchase
• Loss or theft (unless specifically covered)

🎁 Additional Benefits

• Tech Support: 24/7 technical assistance from AudioCodes experts.

📦 How to Purchase

• Purchase with your AudioCodes product or within allotted time frame.
• Provide purchase proof and product details at time of purchase.
• Receive confirmation and coverage documentation promptly.
• Register your plan online if required to activate benefits.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty coverage.