AudioCodes ACTS24X7-SMTP_S31/YR warranty/support extension 1 license(s) 1 year(s)

Reliable extended protection for your AudioCodes products.

The AudioCodes ACTS24X7-SMTP_S31/YR warranty/support extension provides 1 year of comprehensive support and coverage for AudioCodes networking products, ensuring financial protection and hassle-free repairs beyond the manufacturer warranty.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty period.
• Power Surge Protection: Protection against damage caused by electrical surges.

📋 Coverage Details

• Duration: 1 year of coverage starting upon purchase.
• Number of Claims: Unlimited claims during coverage period.
• Claim Limit: No specified maximum payout per claim.

🔧 Service & Repairs

• Service Type: Repair and replacement options including standard Repair and Return.
• Repair Method: Depot service with options for Advance Hardware Replacement and Managed Spares.
• Replacement Type: New or refurbished components as needed.
• Turnaround Time: Expedited 4-hour Managed Spares service available.
• Parts Quality: OEM and certified parts used for repairs.

📞 Claims Process

• How to File: Via AudioCodes iSupport service desk online or 24/7 hotline for urgent issues.
• Support Hours: 24x7 global technical support availability.
• Documentation Required: Proof of purchase and product details.
• Claim Approval: Fast and effective resolution by specialized engineers.
• No Hassle Promise: Streamlined claim handling ensuring customer satisfaction.

📱 Eligible Products

• Product Categories: General Electronics – AudioCodes networking and communications hardware.
• Product Condition: New devices eligible for coverage.
• Purchase Requirements: Warranty extension must be purchased prior to or within product warranty period.
• Excluded Products: Commercial misuse and pre-existing damage not covered.

❌ What's Not Covered

• Pre-existing damage or defects prior to coverage.
• Cosmetic damage not affecting function.
• Intentional damage or misuse.
• Commercial or business use excluded.
• Software issues, viruses, and data loss.
• Accessories not included with original purchase.
• Loss unless theft coverage is included (not applicable).

🎁 Additional Benefits

• Tech Support: 24/7 technical expertise from AudioCodes Voice Engineers.

📦 How to Purchase

• Purchase with your AudioCodes product or within the manufacturer warranty period.
• Provide product details and proof of purchase.
• Receive confirmation and coverage documentation.
• Register your product online if required for service access.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with comprehensive coverage and enjoy worry-free ownership.