AudioCodes ACTS24X7-M9K_S16/YR warranty/support extension 1 license(s) 1 year(s)
Reliable extended coverage for your AudioCodes products
The AudioCodes ACTS24X7-M9K_S16/YR warranty/support extension provides 1 year of remote technical support and hardware repair coverage, ensuring your AudioCodes General Electronics devices are protected beyond the manufacturer warranty with hassle-free service and software updates.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty
- Power Surge Protection: Damage from electrical surges included
📋 Coverage Details
- Duration: 1 year of coverage starting from the extension purchase date
- Number of Claims: Unlimited claims during coverage period
- Claim Limit: Subject to AudioCodes warranty terms and service options
🔧 Service & Repairs
- Service Type: Repair and replacement options
- Repair Method: Remote support and depot service
- Replacement Type: Repair and return or advance hardware replacement (optional)
- Turnaround Time: Includes options such as 4-hour managed spares service
- Parts Quality: OEM certified components
📞 Claims Process
- How to File: Through AudioCodes iSupport service desk online or hotline phone support
- Support Hours: 24/7 hotline support for urgent issues
- Documentation Required: Proof of purchase and product details
- Claim Approval: Typically fast approval with expert technical evaluation
- No Hassle Promise: Dedicated Voice Engineers provide assistance until resolution
📱 Eligible Products
- Product Categories: General Electronics – AudioCodes products
- Product Condition: New and supported under warranty extension terms
- Purchase Requirements: License purchased as extension for covered products
- Excluded Products: Not specified
❌ What's Not Covered
- Pre-existing damage or defects
- Intentional damage or misuse
- Software issues, viruses, data loss
- Accessories not listed on original purchase
- Loss (unless covered under specific hardware replacement service)
🎁 Additional Benefits
- Tech Support: 24/7 Global Technical Support
- No Lemon Guarantee: Not specified
- Transferable: Not specified
- Multi-Device Discount: Not specified
- Cancel Anytime: Not specified
📦 How to Purchase
- Purchase with product or as extension license
- Provide product details and receipt
- Receive confirmation and coverage documents
- Register product online if required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with expert support and reliable coverage.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
