AudioCodes ACTS24X7-SMTP_S22/YR warranty/support extension 1 license(s) 1 year(s)
Reliable protection and expert support for your AudioCodes products
The AudioCodes ACTS24X7-SMTP_S22/YR warranty/support extension provides one year of comprehensive technical support and repair coverage for AudioCodes networking equipment. Designed to offer hassle-free service and financial protection beyond the manufacturer’s warranty, this plan ensures your devices stay operational and up to date.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after the original warranty period
- Power Surge Protection: Damage caused by electrical surges included
📋 Coverage Details
- Duration: 1 year of coverage starting after manufacturer warranty expiration
- Number of Claims: Unlimited claims during coverage period
- Claim Limit: Not specified
🔧 Service & Repairs
- Service Type: Repair and return service included, with options for advance hardware replacement and managed spares
- Repair Method: Remote support and depot service
- Replacement Type: Repair, advance replacement or managed spares
- Turnaround Time: Dependent on service selected, includes 4-hour managed spares option
- Parts Quality: OEM parts and certified components
📞 Claims Process
- How to File: Via AudioCodes iSupport service desk for support call ticketing
- Support Hours: 24/7 hotline support for urgent issues
- Documentation Required: Purchase receipt and product information
- Claim Approval: Handled by AudioCodes Global Support team with fast resolution
- No Hassle Promise: Streamlined support and repair coordination
📱 Eligible Products
- Product Categories: Networking and general electronics products by AudioCodes
- Product Condition: New and in-warranty eligible
- Purchase Requirements: Purchase of support contract license
- Excluded Products: Products without valid manufacturer warranty or commercial misuse
❌ What's Not Covered
- Pre-existing damage or defects prior to coverage
- Cosmetic damage that does not affect functionality
- Intentional damage or misuse
- Commercial or business use beyond contract terms
- Software issues, viruses, and data loss
- Accessories not included in original purchase
- Loss or theft (not covered under this Standard Protection)
🎁 Additional Benefits
- Tech Support: 24/7 expert technical support by AudioCodes voice engineers
📦 How to Purchase
- Purchase with your AudioCodes product or within the applicable contract period
- Provide product details and license information
- Receive confirmation and support coverage documents
- Register account on AudioCodes support portal
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment with reliable support and comprehensive coverage for your AudioCodes devices.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
