AudioCodes ACTS24X7-M9K_S10/YR Warranty & Support Extension 1 License 1 Year

Reliable protection and expert support for your AudioCodes products.

The AudioCodes ACTS24X7-M9K_S10/YR warranty and support extension provides 1 year of Standard Protection coverage for AudioCodes equipment, ensuring financial protection and hassle-free repairs through access to expert remote support and hardware replacement options.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty expires
• Power Surge Protection: Damage from electrical surges included
• Accidental Damage: N/A
• Screen Damage: N/A
• Battery Degradation: N/A
• Theft Protection: N/A
• Normal Wear and Tear: N/A

📋 Coverage Details

• Duration: 1 year of coverage starting from purchase date
• Number of Claims: Unlimited claims during coverage period
• Claim Limit: Subject to plan terms

🔧 Service & Repairs

• Service Type: Repair and replacement options including Advance Hardware Replacement (optional)
• Repair Method: Remote diagnostics, mail-in repair, and advance replacement
• Replacement Type: New or certified refurbished components or devices
• Turnaround Time: Fast resolution with optional 4-hour Managed Spares service
• Parts Quality: OEM parts and certified components

📞 Claims Process

• How to File: Via AudioCodes iSupport service desk online or 24/7 hotline
• Support Hours: 24/7 availability for urgent issues
• Documentation Required: Purchase receipt and product details
• Claim Approval: Prompt review and resolution
• No Hassle Promise: Easy support process ensuring customer satisfaction

📱 Eligible Products

• Product Categories: General Electronics—AudioCodes branded networking and telecom equipment
• Product Condition: New products eligible
• Purchase Requirements: Warranty extension purchased with or shortly after original product
• Excluded Products: Products with existing damage or non-AudioCodes branded devices

❌ What's Not Covered

• Pre-existing damage or defects
• Cosmetic damage that does not affect device function
• Intentional damage or misuse
• Commercial or business use exclusions may apply
• Software issues, viruses, or data loss
• Accessories not included in original purchase
• Loss except theft protection is not included

🎁 Additional Benefits

• Tech Support: 24/7 technical support from AudioCodes experts
• No Lemon Guarantee: N/A
• Transferable: Warranty may be transferable per terms
• Multi-Device Discount: Contact provider for options
• Cancel Anytime: Pro-rated refund available upon cancellation

📦 How to Purchase

• Purchase with your AudioCodes product or within specified timeframe post-purchase
• Provide product details and purchase receipt
• Receive warranty confirmation and coverage documents
• Register your product online if required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with AudioCodes Standard Protection.