AudioCodes ACTS24X7-SMTP_S13/YR Warranty Support Extension 1 License(s) 1 Year(s)
Comprehensive support and protection for your AudioCodes products.
The AudioCodes ACTS24X7-SMTP_S13/YR Warranty Support Extension offers 1 year of Standard Protection for General Electronics products. This plan provides financial protection and hassle-free repairs by covering mechanical and electrical failures beyond the manufacturer warranty, plus power surge protection. Ideal for customers seeking reliable remote support and repair services.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty expires
- Power Surge Protection: Protection from damage caused by electrical surges
📋 Coverage Details
- Duration: 1 year of coverage starting from purchase date
- Number of Claims: Unlimited claims within the coverage period
- Claim Limit: As per AudioCodes warranty terms
🔧 Service & Repairs
- Service Type: Repair and replacement options including managed spares and advance hardware replacement
- Repair Method: Remote support and depot service options
- Replacement Type: New or refurbished parts
- Turnaround Time: Fast service with options for 4-hour managed spares
- Parts Quality: OEM certified components
📞 Claims Process
- How to File: Access AudioCodes iSupport service desk for ticketing and status updates
- Support Hours: 24/7 hotline available for urgent issues
- Documentation Required: Proof of purchase and device information
- Claim Approval: Timely response and resolution by experienced Voice Engineers
- No Hassle Promise: Easy claim process with ongoing support
📱 Eligible Products
- Product Categories: General Electronics including AudioCodes devices
- Product Condition: New products eligible
- Purchase Requirements: Contract purchased separately as extension
- Excluded Products: Products with pre-existing damage or used commercially
❌ What's Not Covered
- Pre-existing damage or defects
- Intentional damage or misuse
- Commercial or business use
- Software issues, viruses, data loss
- Loss or theft (not included in Standard Protection)
🎁 Additional Benefits
- Tech Support: 24/7 technical support from specialized AudioCodes engineers
- Transferable: Contract transfer options may apply
📦 How to Purchase
- Purchase contract to extend coverage on AudioCodes products
- Provide product and purchase details for activation
- Receive confirmation and documentation confirming coverage
- Register with AudioCodes if required for support services
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment with reliable support and avoid unexpected repair costs with AudioCodes extended warranty coverage.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
