AudioCodes ACTS24X7-SEM_S6/YR warranty/support extension 1 license(s) 1 year(s)

Reliable protection and expert support for your AudioCodes products.

The AudioCodes ACTS24X7-SEM_S6/YR warranty/support extension offers 1 year of comprehensive coverage designed to keep your AudioCodes networking and communication equipment up to date and functioning smoothly with hassle-free repairs and technical support.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered beyond the manufacturer’s warranty period.
• Power Surge Protection: Coverage includes damage caused by electrical surges.

📋 Coverage Details

• Duration: 1 year of coverage from purchase date.
• Number of Claims: Unlimited claims within coverage period.
• Claim Limit: Subject to plan terms and conditions.

🔧 Service & Repairs

• Service Type: Repair and replacement options available.
• Repair Method: Remote support and hardware repair services.
• Replacement Type: Managed spares or advance hardware replacement options.
• Turnaround Time: Varies by service option, including 4-hour managed spares.
• Parts Quality: OEM or certified components used for repairs.

📞 Claims Process

• How to File: Through AudioCodes iSupport service desk or 24x7 hotline.
• Support Hours: 24/7 availability for urgent issues.
• Documentation Required: Proof of purchase and device information.
• Claim Approval: Typically rapid response through dedicated support teams.
• No Hassle Promise: Streamlined claim process for fast resolution.

📱 Eligible Products

• Product Categories: General Electronics including AudioCodes communication devices.
• Product Condition: New products eligible.
• Purchase Requirements: Must be purchased at or after original product purchase.
• Excluded Products: Does not cover commercial misuse or pre-existing damage.

❌ What's Not Covered

• Pre-existing damage or defects prior to coverage.
• Cosmetic damage that does not impact product function.
• Intentional damage or misuse.
• Commercial or business use exclusions.
• Software issues, viruses, or data loss.
• Accessories not included in original purchase.
• Loss not covered unless theft protection is included.

🎁 Additional Benefits

• Tech Support: 24/7 access to expert AudioCodes technical support.

📦 How to Purchase

• Purchase with the AudioCodes product or shortly thereafter.
• Provide product details and proof of purchase.
• Receive confirmation and coverage documentation.
• Register product online if required by provider.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AUDIOCODES reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with AudioCodes extended support.