AudioCodes ACTS24X7-M4K_S14/YR Warranty Support Extension 1 year
Reliable protection for your AudioCodes products, ensuring peace of mind.
The AudioCodes ACTS24X7-M4K_S14/YR Warranty Support Extension provides comprehensive Level 2-4 remote technical support for a 12-month period on deployed products. Designed to offer financial protection and hassle-free repair service, this warranty is ideal for customers seeking extended support beyond the manufacturer’s coverage.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty expiration
- Power Surge Protection: Protection from electrical surge damage included
- Accidental Damage: Not included
- Screen Damage: Not included
- Battery Degradation: Not included
- Theft Protection: Not included
- Normal Wear and Tear: Not included
📋 Coverage Details
- Duration: 1 year of coverage starting from activation
- Number of Claims: Unlimited claims within the coverage period
- Claim Limit: Subject to contract terms; max payout based on repair or replacement costs
🔧 Service & Repairs
- Service Type: Remote Level 2-4 technical support and repair options
- Repair Method: Advance hardware replacement, repair and return, 4-hour managed spares service
- Replacement Type: New or refurbished parts/models as applicable
- Turnaround Time: Fast support including 24x7 availability for urgent issues
- Parts Quality: OEM or certified components
📞 Claims Process
- How to File: Contact via Phone or Online Portal through Global Support team
- Support Hours: 24/7 for urgent priority problems; business hours for others
- Documentation Required: Proof of purchase, product details, problem description
- Claim Approval: Typically within 24-48 hours depending on issue
- No Hassle Promise: Streamlined process with expert assistance
📱 Eligible Products
- Product Categories: General Electronics under AudioCodes products
- Product Condition: New and deployed products eligible
- Purchase Requirements: Must activate warranty support upon purchase or shortly after deployment
- Excluded Products: Commercial use products not covered, pre-existing damage excluded
❌ What's Not Covered
- Pre-existing damage or defects
- Cosmetic damage that does not affect function
- Intentional damage or misuse
- Commercial or business use products excluded
- Software issues, viruses, data loss
- Accessories not included in original purchase
- Loss or theft (not included in this plan)
🎁 Additional Benefits
- Tech Support: 24/7 Global Technical Support
- No Lemon Guarantee: Not specified
- Transferable: Not specified
- Multi-Device Discount: Not specified
- Cancel Anytime: Not specified
📦 How to Purchase
- Purchase along with AudioCodes products or within activation period
- Provide product and purchase details upon registration
- Receive confirmation and warranty documents
- Register warranty online if required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with extended technical support from AudioCodes.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
