AudioCodes ACTS9X5-VOCA_S25/YR warranty/support extension 1 license(s) 1 year(s)
Reliable protection and peace of mind for your AudioCodes products.
The AudioCodes ACTS9X5-VOCA_S25/YR warranty/support extension provides 1 year of Standard Protection coverage, offering financial security and hassle-free support for your AudioCodes network equipment. This plan helps ensure your investment is protected with access to expert technical support and timely hardware repair or replacement services.
✅ What's Covered
- Mechanical/Electrical Failure: Coverage for hardware defects and failures occurring after the manufacturer warranty expires.
- Power Surge Protection: Included; protection against damage caused by electrical surges.
📋 Coverage Details
- Duration: 1 year of coverage starting from the date of purchase.
- Number of Claims: Unlimited claims during the coverage period.
- Claim Limit: Subject to terms and conditions of the plan.
🔧 Service & Repairs
- Service Type: Repair and standard hardware replacement options.
- Repair Method: Remote support and advanced hardware replacement available.
- Replacement Type: Repair or advance hardware replacement as applicable.
- Turnaround Time: Timely support with options including 4-hour managed spares service.
- Parts Quality: Genuine AudioCodes parts and certified components.
📞 Claims Process
- How to File: Via AudioCodes iSupport service desk and 24x7 hotline for urgent issues.
- Support Hours: Options for 9x5 or 24x7 remote support.
- Documentation Required: Proof of purchase and supporting information as requested.
- Claim Approval: Prompt processing with direct access to AudioCodes engineers.
- No Hassle Promise: Streamlined claim handling for quick resolution.
📱 Eligible Products
- Product Categories: AudioCodes network devices and compatible General Electronics.
- Product Condition: New products eligible.
- Purchase Requirements: Purchase plan within product purchase timeframe.
- Excluded Products: Commercial misuse and pre-existing damages.
❌ What's Not Covered
- Pre-existing damage or defects
- Cosmetic damage not affecting function
- Intentional damage or misuse
- Commercial or business use
- Software issues, viruses, data loss
- Accessories not listed on original purchase
- Loss (unless theft coverage included)
🎁 Additional Benefits
- Tech Support: Access to AudioCodes Global Support team with technical expertise.
📦 How to Purchase
- Purchase with your AudioCodes product or within authorized timeframe.
- Provide product details and purchase receipt.
- Receive confirmation and coverage documentation.
- Register product online if required.
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty coverage.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
