AudioCodes ACTS 1 license(s) 1 year(s)

Reliable protection for your investment and peace of mind

The AudioCodes ACTS 1 license(s) 1 year(s) provides continuous support and repair coverage for AudioCodes products, ensuring hassle-free maintenance and financial protection after the manufacturer warranty expires.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the standard manufacturer warranty period
• Power Surge Protection: Damage resulting from electrical surges is included

📋 Coverage Details

• Duration: 1 year of coverage starting at licensing activation
• Number of Claims: Unlimited claims allowed
• Claim Limit: Subject to plan terms and conditions

🔧 Service & Repairs

• Service Type: Software upgrades, hardware replacement, and warranty services
• Repair Method: Depot service with options for advance hardware replacement and managed spares
• Replacement Type: New or comparable models
• Turnaround Time: 4-hour or Next Business Day response as per service level
• Parts Quality: OEM and certified components

📞 Claims Process

• How to File: Contact AudioCodes Customer Technical Support via phone or online portal
• Support Hours: 24/7 access to technical experts
• Documentation Required: Product details and proof of purchase
• Claim Approval: Timely review and processing
• No Hassle Promise: Streamlined and customer-focused resolution process

📱 Eligible Products

• Product Categories: AudioCodes network and telecom equipment (General Electronics)
• Product Condition: New and registered products eligible
• Purchase Requirements: License purchased and activated within specified period
• Excluded Products: Commercial misuse, unauthorized modifications

❌ What's Not Covered

• Pre-existing damage or defects
• Intentional damage or misuse
• Software issues, viruses, or data loss
• Loss or theft (not included in Standard Protection)
• Accessories not originally included

🎁 Additional Benefits

• Tech Support: 24/7 expert technical support included
• Transferable: License transfer available upon request

📦 How to Purchase

• Purchase through authorized AudioCodes reseller
• Provide product and purchase information
• Receive confirmation and contract details
• Register product for support access as needed

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty coverage.