AudioCodes ACTS24X7-MSE_S20/YR Warranty/Support Extension 1 License(s) 1 Year(s)
Reliable protection and expert support for your AudioCodes products
The AudioCodes ACTS24X7-MSE_S20/YR provides comprehensive extended warranty and support coverage for AudioCodes devices. This plan offers financial protection against mechanical and electrical failures beyond the manufacturer warranty, paired with hassle-free remote technical assistance to keep your devices running smoothly.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty expires
- Power Surge Protection: Damage due to electrical surges included
📋 Coverage Details
- Duration: 1 year of coverage starting from activation
- Number of Claims: Unlimited claims during the coverage period
- Claim Limit: Subject to terms described in the protection plan agreement
🔧 Service & Repairs
- Service Type: Repair and replacement options available
- Repair Method: Remote support and repair services
- Replacement Type: Replacement with equivalent AudioCodes hardware if repair is not feasible
- Turnaround Time: Fast response times via 24x7 global support
- Parts Quality: Certified components and OEM parts used
📞 Claims Process
- How to File: Via AudioCodes iSupport service desk and 24x7 hotline for urgent issues
- Support Hours: 24/7 availability for troubleshooting and claim support
- Documentation Required: Proof of purchase and incident details
- Claim Approval: Typically fast approval with ongoing status updates
- No Hassle Promise: Streamlined process designed for customer satisfaction
📱 Eligible Products
- Product Categories: General Electronics including AudioCodes hardware
- Product Condition: New and registered devices eligible
- Purchase Requirements: Plan must be purchased timely per AudioCodes guidelines
- Excluded Products: Commercial misuse or pre-existing damage excluded
❌ What's Not Covered
- Pre-existing damage or defects
- Cosmetic damage that does not affect device function
- Intentional damage or misuse
- Commercial or business use exclusions
- Software issues, viruses, or data loss
- Accessories not originally purchased with device
- Loss unless theft coverage included
🎁 Additional Benefits
- Tech Support: 24/7 Technical support provided by AudioCodes experts
📦 How to Purchase
- Purchase with your AudioCodes product or within the policy time frame
- Provide product details and valid receipt
- Receive confirmation and coverage documents
- Register your product online as required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty coverage.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
