AudioCodes ACTS24X7-M26_S5 /YR warranty/support extension 1 year

Reliable protection and expert support for your electronics.

The AudioCodes ACTS24X7-M26_S5 /YR warranty/support extension 1 year provides comprehensive Level 2-4 remote technical support for deployed products, ensuring financial protection and hassle-free repairs beyond the manufacturer warranty period.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty expires.
• Power Surge Protection: Damage from electrical surges is included.

📋 Coverage Details

• Duration: 1 year of coverage starting from the warranty extension activation.
• Number of Claims: Unlimited claims allowed during coverage period.
• Claim Limit: As per plan terms and conditions.

🔧 Service & Repairs

• Service Type: Remote technical support and hardware replacement options.
• Repair Method: Remote assistance with options for repair and return or advance hardware replacement.
• Replacement Type: Repair or replacement using certified components.
• Turnaround Time: Includes 4-hour Managed Spares service option.
• Parts Quality: Certified and genuine parts used for repairs.

📞 Claims Process

• How to File: Via remote support channels provided by AudioCodes.
• Support Hours: 24/7 for urgent issues, business hours for other priorities.
• Documentation Required: Proof of purchase and issue details.
• Claim Approval: Typically prompt remote diagnosis and resolution.
• No Hassle Promise: Streamlined support designed to minimize downtime.

📱 Eligible Products

• Product Categories: General Electronics covered.
• Product Condition: Eligible products deployed and supported by AudioCodes.
• Purchase Requirements: Must be within terms specified by AudioCodes.
• Excluded Products: Products with pre-existing damage or outside support scope.

❌ What's Not Covered

• Pre-existing damage or defects.
• Intentional damage or misuse.
• Commercial or unauthorized use.
• Software issues, viruses, or data loss.
• Accessories not originally covered.
• Loss or theft (unless specified).

🎁 Additional Benefits

• Tech Support: 24/7 global remote technical assistance.

📦 How to Purchase

• Purchase along with product or within specified timeframe.
• Provide product details and proof of purchase.
• Receive confirmation and warranty documents.
• Register product if required.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AUDIOCODES reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with comprehensive technical support and service.