AudioCodes ACTS9X5-ARM_S77/YR warranty/support extension 1 license(s) 1 year(s)

Reliable protection and support for your AudioCodes products.

The AudioCodes ACTS9X5-ARM_S77/YR warranty/support extension provides 1-year of Standard Protection coverage for AudioCodes network and communication devices. It ensures continued financial protection and hassle-free repairs beyond the manufacturer warranty, helping maintain your equipment’s performance and minimizing downtime.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects after the manufacturer warranty period
• Power Surge Protection: Damage caused by electrical surges included

📋 Coverage Details

• Duration: 1 year of coverage starting from the product warranty expiry
• Number of Claims: Unlimited claims during the coverage period
• Claim Limit: Subject to plan terms and conditions

🔧 Service & Repairs

• Service Type: Repair and return service included with optional hardware replacement
• Repair Method: Mail-in or depot service supported; on-site options based on service selected
• Replacement Type: Replacement with equivalent new or refurbished parts
• Turnaround Time: Expected timely repair turnaround with expedited options available
• Parts Quality: OEM or certified components guaranteed

📞 Claims Process

• How to File: Submit claims via AudioCodes iSupport service desk online portal or 24x7 hotline for urgent issues
• Support Hours: 24x7 technical support available for troubleshooting and claim assistance
• Documentation Required: Proof of purchase, device information, and damage details
• Claim Approval: Typically fast approvals with professional support guidance
• No Hassle Promise: Streamlined claim process for customer satisfaction

📱 Eligible Products

• Product Categories: General Electronics, notably AudioCodes network devices
• Product Condition: New products at point of sale
• Purchase Requirements: Must purchase coverage within product warranty period
• Excluded Products: Commercial use variations or pre-existing damage may be excluded

❌ What's Not Covered

• Pre-existing damage or defects prior to coverage start
• Intentional damage or misuse
• Cosmetic damage not affecting function
• Software issues, viruses, or data loss
• Loss or theft (unless separately covered)
• Accessories not part of original product purchase

🎁 Additional Benefits

• Tech Support: 24x7 access to AudioCodes Voice Engineers and technical experts
• Transferable: Option to transfer the warranty depending on product and plan

📦 How to Purchase

• Purchase with your AudioCodes product or within warranty period
• Provide product details and proof of purchase
• Receive confirmation and full coverage documents
• Register your product online as required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with comprehensive AudioCodes support and enjoy worry-free ownership.