AudioCodes ACTS 1 license(s) 1 year(s)
Reliable protection and expert support for your devices
The AudioCodes ACTS 1 license(s) 1 year(s) provides comprehensive extended warranty coverage for eligible AudioCodes products, including hardware replacement and around-the-clock technical support. This warranty ensures peace of mind with hassle-free repair and replacement services, protecting your investment beyond the manufacturer’s warranty.
✅ What's Covered
- Mechanical/Electrical Failure: Coverage for defects and component failures after the original warranty expires
- Power Surge Protection: Protection from damage caused by electrical surges
- Accidental Damage: Coverage includes drops, spills, and cracks
- Theft Protection: Replacement coverage for stolen devices
📋 Coverage Details
- Duration: 1 year of coverage starting from the date of purchase
- Number of Claims: Unlimited claims during coverage term
- Claim Limit: Subject to terms of the AudioCodes support program
🔧 Service & Repairs
- Service Type: Repair or replacement of covered hardware
- Repair Method: Depot service with options for advance hardware replacement
- Replacement Type: New or refurbished parts or devices provided
- Turnaround Time: 4-hour or Next Business Day response options available
- Parts Quality: Genuine AudioCodes components and certified parts
📞 Claims Process
- How to File: Contact AudioCodes technical support or submit claim via reseller
- Support Hours: 24/7 access to technical experts
- Documentation Required: Proof of purchase, device information
- Claim Approval: Typically processed promptly with expert assistance
- No Hassle Promise: Streamlined claim process designed for customer ease
📱 Eligible Products
- Product Categories: AudioCodes networking and support equipment classified under General Electronics
- Product Condition: New products covered
- Purchase Requirements: Warranty must be activated within the specified period after product purchase
- Excluded Products: Commercial misuse or prior damage excludes coverage
❌ What's Not Covered
- Pre-existing damage or defects
- Intentional damage or misuse
- Cosmetic damage that does not affect function
- Software problems, viruses, or data loss
- Accessories not included in original purchase
- Loss unrelated to theft protection
🎁 Additional Benefits
- Tech Support: 24/7 technical support included
- Transferable: Coverage can be transferred to a new owner
- Cancel Anytime: Pro-rated refund available on cancellation
📦 How to Purchase
- Purchase at time of product acquisition or within the allowable activation period
- Submit proof of purchase and product details
- Receive confirmation and warranty coverage documentation
- Register your product online if required to activate benefits
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty coverage.
AUDIOCODES – 1-Year Extended Warranty / Complete Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Complete Protection – Gener...
