AudioCodes ACTS 1 license(s) 1 year(s)
Reliable protection and support for your AudioCodes products.
The AudioCodes ACTS 1 license(s) 1 year(s) provides essential customer technical support and hardware replacement coverage for AudioCodes devices. It delivers financial protection and hassle-free repairs to ensure your investment is secure and supported throughout the coverage period.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty.
- Power Surge Protection: Damage from electrical surges covered as part of standard protection.
📋 Coverage Details
- Duration: 1 year of coverage starting from activation.
- Number of Claims: Unlimited claims during coverage period.
- Claim Limit: No maximum payout per claim specified.
🔧 Service & Repairs
- Service Type: Repair and hardware replacement options.
- Repair Method: Hardware Return and Repair (R&R) services, Advance Hardware Replacement (AHR), and Managed Spares.
- Replacement Type: New or refurbished components as required.
- Turnaround Time: 4-hour or Next Business Day response time.
- Parts Quality: OEM and certified components.
📞 Claims Process
- How to File: Contact AudioCodes support via phone or online portal.
- Support Hours: Around the clock access to technical experts.
- Documentation Required: Receipt, device info, and claim details.
- Claim Approval: Typically rapid approval based on case assessment.
- No Hassle Promise: Streamlined and customer-friendly claim process.
📱 Eligible Products
- Product Categories: General Electronics within AudioCodes portfolio.
- Product Condition: New purchases eligible.
- Purchase Requirements: Support license purchased along with or post device purchase.
- Excluded Products: Commercial use or pre-existing damage excluded.
❌ What's Not Covered
- Pre-existing damage or defects.
- Intentional damage or misuse.
- Software issues, viruses, data loss.
- Accessories not listed on original purchase.
- Loss (theft not covered).
🎁 Additional Benefits
- Tech Support: 24/7 technical support included.
📦 How to Purchase
- Purchase with your AudioCodes product or within the contract renewal period.
- Provide product details and receipt.
- Receive confirmation and coverage documents.
- Register your product if required.
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment with trusted coverage and enjoy worry-free ownership of your AudioCodes products.
AUDIOCODES – 1-Year Extended Warranty / Basic Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Basic Protection – General ...
