AudioCodes ACTS24X7-MSW_S32/YR warranty/support extension 1 license(s) 1 year(s)

Reliable 24x7 support and extended protection for your AudioCodes products

The AudioCodes ACTS24X7-MSW_S32/YR warranty/support extension provides 1 year of comprehensive remote technical support and service commitment for eligible AudioCodes products, ensuring hassle-free troubleshooting, software updates, and hardware repair options.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty ends
• Power Surge Protection: Protection against damage from electrical surges

📋 Coverage Details

• Duration: 1 year of coverage starting from purchase date
• Number of Claims: Unlimited support cases via remote assistance
• Claim Limit: As per service agreement and hardware replacement terms

🔧 Service & Repairs

• Service Type: Remote troubleshooting, repair, replacement options
• Repair Method: Mail-in or depot service based on issue
• Replacement Type: Repair and Return, Advance Hardware Replacement, Managed Spares
• Turnaround Time: Options include standard repair, advance replacement, or managed spares within 4 hours
• Parts Quality: OEM parts and certified components

📞 Claims Process

• How to File: Via AudioCodes iSupport service desk online or 24x7 hotline
• Support Hours: 24/7 for urgent issues
• Documentation Required: Purchase receipt, product details, and support request info
• Claim Approval: Typically immediate for support cases
• No Hassle Promise: Streamlined process managed by AudioCodes support engineers

📱 Eligible Products

• Product Categories: General Electronics (AudioCodes network devices)
• Product Condition: New products registered with AudioCodes
• Purchase Requirements: Warranty extension must be purchased before standard warranty expiration
• Excluded Products: Non-AudioCodes products, products with pre-existing damage

❌ What's Not Covered

• Pre-existing damage or defects
• Cosmetic damage that doesn't affect function
• Intentional damage or misuse
• Commercial use beyond standard terms
• Software issues, viruses, data loss
• Accessories not listed on original purchase
• Loss (unless theft coverage included)

🎁 Additional Benefits

• Tech Support: 24/7 technical support hotline
• No Lemon Guarantee: N/A
• Transferable: Warranty may be transferable per policy
• Multi-Device Discount: N/A
• Cancel Anytime: Pro-rated refund available

📦 How to Purchase

• Purchase with your AudioCodes product or before manufacturer warranty ends
• Provide product details and valid receipt
• Receive confirmation and coverage documents via email
• Register your product online if required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with AudioCodes 24x7 warranty support and enjoy worry-free device ownership.