APC InfraStruXure Change 1 Year Software Maintenance Contract
Reliable protection and software support for uninterrupted operations.
The APC InfraStruXure Change 1 Year Software Maintenance Contract provides comprehensive software maintenance and technical support for software licenses linked to up to 500 racks. Designed for new licenses, this contract ensures financial protection and hassle-free software updates to keep your operations running smoothly.
✅ What's Covered
- Mechanical/Electrical Failure: Not covered (software maintenance only)
- Power Surge Protection: Not covered
- Accidental Damage: Not covered
- Screen Damage: Not covered
- Battery Degradation: Not covered
- Theft Protection: Not covered
- Normal Wear and Tear: Not covered
📋 Coverage Details
- Duration: 1 year of coverage starting from contract activation
- Coverage Start: From contract activation
- Number of Claims: Unlimited software support claims
- Claim Limit: Not applicable
🔧 Service & Repairs
- Service Type: Technical support and software updates
- Repair Method: Remote diagnostics, software patches, and upgrades
- Replacement Type: Not applicable
- Turnaround Time: Immediate support during business hours
- Parts Quality: Not applicable
📞 Claims Process
- How to File: 24/7 telephone technical support
- Support Hours: Available 24x7 during contract term
- Documentation Required: License keys and contract information
- Claim Approval: Immediate access to updates and support
- No Hassle Promise: Easy access to software maintenance resources
📱 Eligible Products
- Product Categories: Software licenses linked to InfraStruXure racks
- Product Condition: New licenses only
- Purchase Requirements: Contract purchased for 500 racks usage
- Excluded Products: Hardware or physical device coverage not included
❌ What's Not Covered
- Hardware mechanical or electrical failures
- Accidental damage or theft
- Software not covered under this maintenance contract
- Cosmetic damage
- Commercial misuse beyond licensed usage
🎁 Additional Benefits
- Tech Support: 24/7 telephone technical support
- No Lemon Guarantee: Not applicable
- Transferable: Not specified
- Multi-Device Discount: Not applicable
- Cancel Anytime: Not specified
📦 How to Purchase
- Purchase contract aligned with rack deployment
- Provide license and device details
- Receive confirmation and maintenance documents
- Register licenses as required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. APC reserves the right to provide software updates, support, or terminate coverage at their discretion.
Ensure continuous software reliability and avoid unexpected operational disruptions with APC's InfraStruXure Change maintenance contract.
APC – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
APC – 1-Year Extended Warranty / Standard Protection – General Elec...
