POLY 1-Year Extended Warranty 6 Standard Protection 6 Office Equipment

Reliable protection and peace of mind for your office equipment investment.

The POLY 1-Year Extended Warranty 6 Standard Protection provides comprehensive coverage for Poly Edge B20 IP phones, delivering protection against mechanical and electrical failures beyond the manufacturer warranty, including power surge damage, ensuring hassle-free repairs and financial security.

705 What's Covered

• Mechanical/Electrical Failure: Component failures and defects occurring after the manufacturer warranty expires.
• Power Surge Protection: Damage caused by electrical surges included.

cb Coverage Details

• Duration: 1 year of coverage starting from the date of purchase or activation.
• Number of Claims: Unlimited claims within the coverage period.
• Claim Limit: No specified maximum payout per claim.

27 Service & Repairs

• Service Type: Advance hardware replacement for minimal downtime.
• Repair Method: Pre-paid next business day shipping for device replacement.
• Replacement Type: New or equivalent model provided.
• Turnaround Time: Next business day delivery for replacements.
• Parts Quality: OEM certified components.

3 Claims Process

• How to File: Submit claims via online portal or customer support.
• Support Hours: 24/7 technical and claims support available.
• Documentation Required: Proof of purchase and device details necessary.
• Claim Approval: Typically approved within 24-48 hours.
• No Hassle Promise: Streamlined claims process to reduce downtime.

61 Eligible Products

• Product Categories: Poly Edge B20 IP phones classified as Office Equipment.
• Product Condition: New products only.
• Purchase Requirements: Must be purchased with or within 30 days of the device purchase.
• Excluded Products: Commercial misuse or pre-existing damage excluded.

74c What's Not Covered

• Pre-existing damage or defects prior to coverage start.
• Cosmetic damage that does not affect functionality.
• Intentional damage or misuse.
• Commercial or business use outside of intended personal use.
• Software issues, viruses, or data loss.
• Accessories not originally included with the product purchase.
• Loss unless theft coverage is specified (not included).

f1 Additional Benefits

• Tech Support: 24/7 technical support for device and warranty inquiries.
• No Lemon Guarantee: Not applicable.
• Transferable: Warranty is not transferable.
• Multi-Device Discount: Not available.
• Cancel Anytime: Pro-rated refunds available if cancelled early.

e How to Purchase

• Purchase concurrently with the Edge B20 IP phone or within 30 days after.
• Provide device details and purchase receipt during order.
• Receive confirmation and warranty documentation via email.
• Register the product online if required for activation.

4 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. POLY reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with the POLY 1-Year Extended Warranty for your Edge B20 IP Phone.