AudioCodes ACTS24X7-M500_S31/YR warranty/support extension 1 license(s) 1 year(s)
Reliable protection and expert support for your AudioCodes products.
The AudioCodes ACTS24X7-M500_S31/YR extended warranty provides 1 year of comprehensive coverage for AudioCodes devices, delivering financial protection and hassle-free repairs. Designed for General Electronics, this plan ensures products stay up-to-date and supported throughout the coverage period.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty period
- Power Surge Protection: Damage caused by electrical surges is included
📋 Coverage Details
- Duration: 1 year of coverage, starting from the contract activation date
- Number of Claims: Unlimited claims during the coverage term
- Claim Limit: Subject to plan terms and service agreement
🔧 Service & Repairs
- Service Type: Repair and replacement options, including Repair and Return, Advance Hardware Replacement, and Managed Spares (optional)
- Repair Method: Mail-in or depot service depending on service selected
- Replacement Type: New or refurbished components/models as needed
- Turnaround Time: Fast service with 24x7 technical support available
- Parts Quality: OEM parts and certified components ensure reliability
📞 Claims Process
- How to File: Online service desk via AudioCodes iSupport, 24x7 hotline for urgent issues
- Support Hours: 24/7 global support team availability
- Documentation Required: Proof of purchase, device information, and issue details
- Claim Approval: Quick evaluation and resolution by technical experts
- No Hassle Promise: Streamlined and transparent claims process for customer satisfaction
📱 Eligible Products
- Product Categories: General Electronics covered by AudioCodes ACTS support plans
- Product Condition: New products eligible for coverage
- Purchase Requirements: Warranty must be purchased with the product or within specified period from purchase
- Excluded Products: Commercial use and pre-existing damages not covered
❌ What's Not Covered
- Pre-existing damage or defects prior to coverage
- Intentional damage or misuse
- Commercial or business use
- Software issues, viruses, and data loss
- Accessories not included in original purchase
- Loss unless theft protection is included (not included in this plan)
🎁 Additional Benefits
- Tech Support: 24/7 expert technical assistance included
📦 How to Purchase
- Purchase with your AudioCodes product or within the designated timeframe
- Provide product details and purchase receipt
- Receive confirmation and warranty coverage documents
- Register your warranty online if required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at its discretion.
Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty coverage.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
