AudioCodes ACTS24X7-MVE_S12/YR Warranty/Support Extension 1 License(s) 1 Year(s)
Reliable protection and expert support for your AudioCodes products
The AudioCodes ACTS24X7-MVE_S12/YR Warranty/Support Extension provides 1 year of extended standard protection, ensuring your AudioCodes devices are covered beyond the manufacturer warranty with access to expert technical support and hardware repair or replacement options.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty period
- Power Surge Protection: Damage caused by electrical surges included
📋 Coverage Details
- Duration: 1 year of coverage starting from license activation
- Number of Claims: Unlimited claims during the coverage period
- Claim Limit: Subject to service terms and repair/replacement policies
🔧 Service & Repairs
- Service Type: Repair, hardware replacement options included
- Repair Method: Mail-in and advance hardware replacement services available
- Replacement Type: New or refurbished units as applicable
- Turnaround Time: Options include standard repair and 4-hour managed spares
- Parts Quality: OEM-grade components and certified parts
📞 Claims Process
- How to File: Via AudioCodes iSupport service desk or 24x7 hotline
- Support Hours: 24/7 availability for urgent issues
- Documentation Required: Proof of purchase and device information
- Claim Approval: Timely processing with technical evaluation
- No Hassle Promise: Streamlined support for quick resolution
📱 Eligible Products
- Product Categories: AudioCodes networking and communication devices (General Electronics)
- Product Condition: New and licensed devices covered
- Purchase Requirements: Warranty extension linked to license purchase
- Excluded Products: Devices used for commercial purposes without coverage, pre-existing damage
❌ What's Not Covered
- Pre-existing damage or defects
- Intentional damage or misuse
- Commercial or business use without coverage
- Software issues, viruses, data loss
- Accessories not included in original purchase
- Loss or theft (not covered under this plan)
🎁 Additional Benefits
- Tech Support: 24/7 technical assistance by AudioCodes Voice Engineers
📦 How to Purchase
- Purchase with product license or within license agreement terms
- Provide product and license details with proof of purchase
- Receive confirmation and extended coverage documents
- Register as required on AudioCodes support portal
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty and support.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
