AudioCodes ACTS24X7-M4K_S26/YR warranty/support extension 1 year(s)

Reliable protection and support for your AudioCodes products

The AudioCodes ACTS24X7-M4K_S26/YR warranty/support extension provides 12 months of remote Level 2-4 technical support and extended warranty coverage for deployed AudioCodes devices. It delivers financial protection and hassle-free assistance to keep your equipment running smoothly.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects after manufacturer warranty expiration
• Power Surge Protection: Damage caused by electrical surges

📋 Coverage Details

• Duration: 1 year of coverage from activation
• Number of Claims: Unlimited claims within coverage period
• Claim Limit: Subject to terms of the service agreement

🔧 Service & Repairs

• Service Type: Remote technical support and hardware repair/replacement
• Repair Method: Repair and Return or Advance Hardware Replacement
• Replacement Type: Refurbished or equivalent model
• Turnaround Time: Includes 4-hour Managed Spares service for urgent cases
• Parts Quality: Certified replacements and genuine components

📞 Claims Process

• How to File: Via support portal or phone with AudioCodes Global Support team
• Support Hours: 24/7 for urgent issues, business hours for others
• Documentation Required: Purchase receipt and product details
• Claim Approval: Rapid assessment and approval by technical staff
• No Hassle Promise: Streamlined process designed for customer satisfaction

📱 Eligible Products

• Product Categories: General Electronics – AudioCodes deployed products
• Product Condition: Products within manufacturer warranty and approved for support
• Purchase Requirements: Coverage applies to products already deployed
• Excluded Products: Commercial misuse or unauthorized modifications

❌ What's Not Covered

• Pre-existing damage or defects
• Intentional damage or misuse
• Software issues, viruses, or data loss
• Accessories not included in original purchase
• Loss or theft claims (not included in Standard Protection)

🎁 Additional Benefits

• Tech Support: 24/7 remote technical assistance for urgent cases
• Cancel Anytime: Flexible cancellation with prorated refunds (subject to terms)

📦 How to Purchase

• Purchase available alongside AudioCodes products or as add-on
• Provide product details and proof of purchase
• Receive confirmation and coverage documentation
• Register products with AudioCodes support portal for claim eligibility

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with comprehensive support from AudioCodes.