AudioCodes ACTS24X7-MSE_S4/YR warranty/support extension 1 license(s) 1 year(s)

Reliable support and protection for your electronics investment

The AudioCodes ACTS24X7-MSE_S4/YR support extension provides comprehensive technical support and standard warranty coverage for General Electronics products, ensuring fast resolution of operational issues and financial protection against hardware failures for one year.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty period.
• Power Surge Protection: Damage caused by electrical surges is included.

📋 Coverage Details

• Duration: 1 year of coverage starting from purchase date.
• Number of Claims: Unlimited claims during the coverage period.
• Claim Limit: Subject to policy terms.

🔧 Service & Repairs

• Service Type: Repair and replacement options including Standard Repair and Return service.
• Repair Method: Depot service with mail-in or carry-in repair options.
• Replacement Type: Replacement with new or comparable models when required.
• Turnaround Time: Timely repairs supported by 24x7 service capabilities.
• Parts Quality: Use of OEM and certified replacement parts.

📞 Claims Process

• How to File: Via the AudioCodes iSupport service desk online or hotline.
• Support Hours: 24/7 hotline for urgent issues and standard business hours for general support.
• Documentation Required: Proof of purchase and product information.
• Claim Approval: Prompt processing and updates provided actively.
• No Hassle Promise: Streamlined claims process for quick issue resolution.

📱 Eligible Products

• Product Categories: General Electronics covered under the AudioCodes support contract.
• Product Condition: New and eligible hardware products.
• Purchase Requirements: Must be purchased along with or within manufacturer’s warranty period.
• Excluded Products: Products with pre-existing damage or used commercially are not eligible.

❌ What's Not Covered

• Pre-existing damage or defects.
• Cosmetic damage not affecting function.
• Intentional damage or misuse.
• Commercial or business use not covered.
• Software issues, viruses, and data loss excluded.
• Accessories not originally purchased.
• Loss unless theft coverage is added.

🎁 Additional Benefits

• Tech Support: 24/7 technical support included.
• No Lemon Guarantee: Not specified.
• Transferable: Policy terms apply.
• Multi-Device Discount: Not available.
• Cancel Anytime: Pro-rated refund possible upon cancellation.

📦 How to Purchase

• Purchase with your AudioCodes product or within warranty period.
• Provide product details and receipt at time of purchase.
• Receive confirmation and coverage documents immediately.
• Register your product online if required by AudioCodes.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with AudioCodes extended support.