Lenovo Premier Support Upgrade - Extended service agreement

Comprehensive coverage with expert on-site support for your Lenovo laptops

The Lenovo Premier Support Upgrade - Extended service agreement extends coverage for eligible Lenovo ThinkPad P14s Gen 3, P15v Gen 3, and T15p Gen 3 laptops. Designed to protect your investment, it provides hassle-free repair services with parts and labour included, ensuring minimal downtime.

✅ What's Covered

• Mechanical/Electrical Failure: Repair of manufacturer defects and component failures beyond standard warranty
• Power Surge Protection: Coverage for damage caused by electrical surges
• Accidental Damage: Not covered
• Screen Damage: Not covered
• Battery Degradation: Not covered
• Theft Protection: Not covered
• Normal Wear and Tear: Not covered

📋 Coverage Details

• Duration: 5 years total coverage, extending beyond original 3-year warranty
• Number of Claims: Unlimited claims during coverage period
• Claim Limit: No specified maximum payout per claim

🔧 Service & Repairs

• Service Type: Repair with parts and labour included
• Repair Method: On-site service within normal business hours in metropolitan areas
• Replacement Type: Repair preferred, replacement at Lenovo's discretion
• Turnaround Time: Next business day response for dispatch on calls received before 4 pm local time
• Parts Quality: OEM certified parts

📞 Claims Process

• How to File: Phone support followed by technician dispatch if needed
• Support Hours: Lenovo’s in-country normal business hours
• Documentation Required: Proof of purchase and product details
• Claim Approval: Typically approved following remote diagnosis or technician assessment
• No Hassle Promise: Easy claim process with certified technician support

📱 Eligible Products

• Product Categories: Laptops & Computers (ThinkPad P14s Gen 3, P15v Gen 3, T15p Gen 3)
• Product Condition: New and under original 3-year courier or carry-in warranty
• Purchase Requirements: Upgrade applies for systems within original warranty period
• Excluded Products: Out-of-warranty devices, commercial misuse not covered

❌ What's Not Covered

• Pre-existing damage or defects
• Accidental damage, drops, spills, and screen cracks
• Battery degradation or replacement
• Theft or loss
• Cosmetic damage without functional impact
• Software issues, viruses, or data loss
• Use outside normal business or warranty terms

🎁 Additional Benefits

• Tech Support: Direct phone access to Lenovo customer service
• No Lemon Guarantee: Not specified
• Transferable: Not specified
• Multi-Device Discount: Not specified
• Cancel Anytime: Not specified

📦 How to Purchase

• Available as an upgrade for systems with existing 3-year courier or carry-in warranty
• Provide product details and original purchase receipt
• Receive confirmation and coverage documentation upon purchase
• Register product with Lenovo as needed

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. Lenovo reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with Lenovo’s reliable on-site extended warranty and enjoy worry-free ownership.