Lenovo Premier Support - Extended service agreement
Comprehensive protection and expert support for your Lenovo devices
The Lenovo Premier Support - Extended service agreement provides skilled hardware and software support for eligible Lenovo laptops including ThinkPad L13 Gen 2, L13 Gen 4, L13 Yoga Gen 2, L15 Gen 2, T14 Gen 2, T14s Gen 2, and X13 Gen 2. It offers 5 years of extended coverage from the original purchase date with next business day on-site response, ensuring financial protection and hassle-free repairs.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty expires
- Power Surge Protection: Damage caused by electrical surges covered
📋 Coverage Details
- Duration: 5 years of coverage from original purchase date
- Number of Claims: Unlimited claims during coverage period
- Claim Limit: No specified maximum payout per claim
🔧 Service & Repairs
- Service Type: Repair or replacement provided
- Repair Method: On-site service with next business day response
- Replacement Type: New or equivalent quality refurbished parts
- Turnaround Time: Next business day on-site response
- Parts Quality: OEM certified components
📞 Claims Process
- How to File: Contact Lenovo support directly or through authorized channels
- Support Hours: Available during business hours with scheduled on-site support
- Documentation Required: Proof of purchase and product details
- Claim Approval: Typically processed promptly upon valid claim submission
- No Hassle Promise: Designed for smooth service and fast resolution
📱 Eligible Products
- Product Categories: Laptops & Computers (ThinkPad L13 Gen 2, L13 Gen 4, L13 Yoga Gen 2, L15 Gen 2, T14 Gen 2, T14s Gen 2, X13 Gen 2)
- Product Condition: New devices eligible
- Purchase Requirements: Must have original 1 year Premier Support, coverage extends to 5 years total
- Excluded Products: Devices without original Premier Support, commercial use exclusions as per terms
❌ What's Not Covered
- Pre-existing damage or defects prior to extended warranty purchase
- Intentional damage or misuse
- Cosmetic damage not affecting device function
- Commercial or business use exclusions as stated
- Software issues, viruses, or data loss
- Accessories not included in original product purchase
- Loss (theft not covered under this plan)
🎁 Additional Benefits
- Tech Support: Access to expert Lenovo technicians for hardware and software troubleshooting
- Transferable: Coverage may transfer to new owner with device
📦 How to Purchase
- Purchase with your device or upgrade from 1 year Premier Support plan
- Provide product details and original proof of purchase
- Receive confirmation and coverage documents from Lenovo
- Register your warranty online if required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. Lenovo reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with Lenovo Premier Support extended warranty.
Lenovo – 5-Year Extended Warranty / Standard Protection – Laptops & Computers
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
Lenovo – 5-Year Extended Warranty / Standard Protection – Laptops &...
