Lenovo Onsite, Extended Service Agreement, 5 Years

Reliable protection for your Lenovo laptops and computers.

The Lenovo Onsite, Extended Service Agreement, 5 Years provides comprehensive coverage including parts and labor with next business day onsite response. Designed for select ThinkBook and ThinkPad models, it extends your base warranty to ensure financial protection and prompt, hassle-free repairs.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered beyond manufacturer warranty
• Power Surge Protection: Damage from electrical surges included

📋 Coverage Details

• Duration: 5 years of coverage matching warranty period
• Number of Claims: Unlimited claims during the coverage term
• Claim Limit: Not specified; subject to plan terms

🔧 Service & Repairs

• Service Type: Repair or exchange of failing machines
• Repair Method: On-site service at customer location
• Replacement Type: Repair or exchange with verified functionality
• Turnaround Time: Next business day onsite response
• Parts Quality: Lenovo-qualified OEM parts

📞 Claims Process

• How to File: Remote initial problem determination with Lenovo support team
• Support Hours: Business hours aligned with onsite scheduling
• Documentation Required: Product details and issue information
• Claim Approval: Problem diagnosis before onsite dispatch
• No Hassle Promise: Lenovo-trained technicians ensure quality service and customer care

📱 Eligible Products

• Product Categories: Selected Lenovo ThinkBook and ThinkPad laptops
• Product Condition: New devices with existing or extended base warranty
• Purchase Requirements: Must match warranty length; warranty extension required if shorter
• Excluded Products: Not specified

❌ What's Not Covered

• Pre-existing damage or defects
• Cosmetic damage not affecting function
• Intentional damage or misuse
• Software issues, viruses, data loss
• Loss or theft (not covered under this plan)

🎁 Additional Benefits

• Tech Support: Lenovo-trained technicians providing expert assistance
• Transferable: Coverage can be transferred if applicable

📦 How to Purchase

• Purchase with your Lenovo device or within coverage purchase window
• Provide device and warranty details
• Receive confirmation and coverage documentation
• Register product if required by Lenovo

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. Lenovo reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with Lenovo's extended onsite warranty.