LENOVO 5 Year Onsite Support (Add-On)

Reliable onsite support delivering peace of mind and financial protection

The LENOVO 5 Year Onsite Support (Add-On) extends your base manufacturer warranty for Lenovo laptops and computers within the Think branded lines. It provides hassle-free repairs and onsite service to minimize downtime and unexpected expenses.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty period.
• Power Surge Protection: Damage caused by electrical surges included.

📋 Coverage Details

• Duration: 5 years of coverage aligned with your base warranty term.
• Coverage Start: Begins after the existing manufacturer warranty expires.
• Number of Claims: Unlimited claims during the coverage period.
• Claim Limit: Subject to reasonable repair or replacement limits as per plan.

🔧 Service & Repairs

• Service Type: Onsite repair or replacement service by Lenovo technicians.
• Repair Method: Onsite intervention with scheduled appointments.
• Replacement Type: Repair or exchange with Lenovo-qualified and OEM parts.
• Turnaround Time: Fast response designed to minimize downtime.
• Parts Quality: Use of Lenovo qualified and OEM parts.

📞 Claims Process

• How to File: Contact Lenovo support for remote diagnosis and onsite repair scheduling.
• Support Hours: Business hours with coordinated onsite service scheduling.
• Documentation Required: Product details and proof of purchase.
• Claim Approval: Prompt approval following problem assessment.
• No Hassle Promise: Lenovo manages repairs to ensure convenience and satisfaction.

📱 Eligible Products

• Product Categories: Lenovo laptops and desktop computers within Think branded lines.
• Product Condition: New systems with active base warranty.
• Purchase Requirements: Must be purchased concurrently with or during base warranty extension.
• Excluded Products: Systems without matching base warranty or pre-existing damage.

❌ What's Not Covered

• Pre-existing damage or defects prior to add-on purchase.
• Cosmetic damage not affecting function.
• Intentional damage or misuse.
• Commercial or business use outside warranty scope.
• Software malfunctions, viruses, or data loss.
• Accessories not included in original purchase.
• Loss or theft (not covered).

🎁 Additional Benefits

• Tech Support: Access to Lenovo-trained technicians for expert assistance.
• Transferable: Coverage can be transferred to new owners within warranty terms.

📦 How to Purchase

• Purchase together with your Lenovo product or during warranty extension period.
• Provide purchase receipt and product details.
• Receive confirmation and proof of coverage.
• Register product on Lenovo support portal if required.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. LENOVO reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with Lenovo onsite support and enjoy worry-free ownership.