Lenovo 5 Year Onsite Support (Add-On) 5 year(s)

Reliable onsite protection for your Lenovo devices.

The Lenovo 5 Year Onsite Support (Add-On) provides extended warranty coverage designed for Think branded products. This add-on service enhances your original warranty to offer financial protection and hassle-free, on-location repairs that keep your PC productivity high.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the original manufacturer warranty.
• Power Surge Protection: Not included.
• Accidental Damage: Not included.
• Screen Damage: Not included.
• Battery Degradation: Not included.
• Theft Protection: Not included.
• Normal Wear and Tear: Not included.

📋 Coverage Details

• Duration: 5 years of coverage, matching the warranty term.
• Number of Claims: Unlimited claims within the coverage period.
• Claim Limit: No specified maximum payout per claim.

🔧 Service & Repairs

• Service Type: Repair or exchange of the failing machine.
• Repair Method: Onsite technician visits your location following remote problem determination.
• Replacement Type: Repair or possible exchange with equivalent models.
• Turnaround Time: Agreed mutually for onsite interventions; faster than depot repairs.
• Parts Quality: Lenovo-trained technicians use Lenovo qualified parts.

📞 Claims Process

• How to File: Contact Lenovo support for remote diagnosis and onsite scheduling.
• Support Hours: Standard business support hours.
• Documentation Required: Product details and proof of warranty coverage.
• Claim Approval: Typically done during problem diagnosis remotely.
• No Hassle Promise: Lenovo handles repairs swiftly to minimize downtime.

📱 Eligible Products

• Product Categories: Think branded laptops and computers.
• Product Condition: New and covered by original base warranty.
• Purchase Requirements: Add-on service must match base warranty length.
• Excluded Products: Commercial use devices, products without valid warranty.

❌ What's Not Covered

• Pre-existing damage or defects before coverage.
• Cosmetic damage not affecting function.
• Intentional damage or misuse.
• Commercial or business use not covered under this plan.
• Software issues, viruses, and data loss.
• Accessories not included in original purchase.
• Loss or theft not covered (onsite support only).

🎁 Additional Benefits

• Tech Support: Access to Lenovo trained technicians for quality assistance.
• No Lemon Guarantee: Not specified.
• Transferable: Not applicable.
• Multi-Device Discount: Not specified.
• Cancel Anytime: Not specified.

📦 How to Purchase

• Purchase with your Lenovo product or within warranty period.
• Provide product details and receipt.
• Receive confirmation and coverage documents.
• Register your product with Lenovo support if required.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. Lenovo reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with Lenovo onsite support.