Lenovo Premium Care - Extended service agreement - parts and labour - 4 years

Reliable extended coverage for your Lenovo devices to ensure lasting protection and peace of mind.

The Lenovo Premium Care Extended Service Agreement provides comprehensive hardware and software support for select Lenovo Chromebook models for 4 years from the original purchase date. This plan delivers financial protection and expert on-site repairs to keep your device running smoothly without unexpected costs.

✅ What's Covered

• Mechanical/Electrical Failure: Component defects and failures beyond the manufacturer warranty period
• Power Surge Protection: Damage caused by electrical surges included

📋 Coverage Details

• Duration: 4 years coverage from original equipment purchase date
• Number of Claims: Unlimited claims within coverage period
• Claim Limit: No maximum payout stated

🔧 Service & Repairs

• Service Type: Repair or replacement of eligible components
• Repair Method: On-site service with next-business-day response
• Replacement Type: New or equivalent refurbished parts
• Turnaround Time: Typically next business day service for on-site repairs
• Parts Quality: OEM certified parts used for all repairs

📞 Claims Process

• How to File: Online or phone submission through Lenovo support
• Support Hours: Business hours with expert technicians
• Documentation Required: Proof of purchase and device information
• Claim Approval: Rapid assessment by Lenovo technicians
• No Hassle Promise: Streamlined claim process for on-site repairs

📱 Eligible Products

• Product Categories: Laptops & Computers (select Lenovo Chromebook models)
• Product Condition: New devices only
• Purchase Requirements: Must be purchased with original equipment or within Lenovo's eligibility period
• Excluded Products: Commercial use and pre-existing damage not covered

❌ What's Not Covered

• Pre-existing damage or defects
• Cosmetic damage that does not affect operation
• Intentional damage or misuse
• Commercial or business use excluded
• Software issues, viruses, or data loss
• Accessories not included in original purchase
• Loss or theft (not covered under this plan)

🎁 Additional Benefits

• Tech Support: Access to skilled Lenovo technicians for hardware and software assistance
• Transferable: Coverage may be transferable to new owner

📦 How to Purchase

• Purchase at time of device acquisition or within Lenovo’s extended eligibility period
• Provide device details and proof of purchase
• Receive confirmation and warranty documentation
• Register product with Lenovo if required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. Lenovo reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with Lenovo Premium Care Extended Warranty.