Lenovo 4 Year Onsite Support (Add-On)

Reliable protection and peace of mind for your Lenovo device.

The Lenovo 4 Year Onsite Support (Add-On) offers an affordable extended warranty plan designed for Lenovo Think branded laptops and desktop computers. It provides hassle-free onsite repairs and financial protection against mechanical failures and power surges beyond the original warranty period.

✅ What's Covered

• Mechanical/Electrical Failure: Hardware defects and failures occurring after the manufacturer warranty ends.
• Power Surge Protection: Coverage against damage from electrical surges.

📋 Coverage Details

• Duration: 4 years of coverage aligned with your base warranty term.
• Coverage Start: Begins following purchase and extends the existing warranty period.
• Number of Claims: Unlimited claims during the coverage period.
• Claim Limit: No specified maximum payout per claim.

🔧 Service & Repairs

• Service Type: Repair or exchange of defective units.
• Repair Method: Onsite service at customer location with prior remote diagnosis.
• Replacement Type: Repair or replacement with Lenovo qualified parts or units.
• Turnaround Time: Scheduled mutually for onsite visits; response times per Lenovo standards.
• Parts Quality: Lenovo OEM parts and certified components.

📞 Claims Process

• How to File: Contact Lenovo support for problem determination and claim initiation.
• Support Hours: Available during Lenovo business hours.
• Documentation Required: Proof of purchase and device details.
• Claim Approval: Determined after remote diagnostics; service scheduled accordingly.
• No Hassle Promise: Lenovo-trained technicians provide quality service to minimize downtime.

📱 Eligible Products

• Product Categories: Lenovo Think branded desktop and laptop computers.
• Product Condition: New products covered matching warranty requirements.
• Purchase Requirements: Must be purchased in alignment with product warranty.
• Excluded Products: Non Lenovo-branded devices or those with mismatched warranties.

❌ What's Not Covered

• Pre-existing damage or defects
• Cosmetic damage that does not affect function
• Intentional damage or misuse
• Commercial or business use exclusions if applicable
• Software issues, viruses, or data loss
• Accessories not listed on original purchase
• Loss or theft (not covered under this plan)

🎁 Additional Benefits

• Tech Support: Lenovo-trained technicians provide expert technical support.
• No Lemon Guarantee: Not specified.
• Transferable: Coverage assumes transfer if device ownership changes, subject to terms.
• Multi-Device Discount: Not specified.
• Cancel Anytime: Pro-rated refunds may apply, subject to Lenovo policy.

📦 How to Purchase

• Purchase with your Lenovo device or within warranty extension timeframe.
• Provide product details and proof of purchase.
• Receive confirmation and coverage documentation.
• Register product online if required by Lenovo.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. LENOVO reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with Lenovo’s extended onsite support.