Lenovo Onsite Upgrade - Extended service agreement - parts and labour - 4 years - on-site

Reliable onsite protection for your Lenovo devices, ensuring peace of mind and hassle-free repairs.

The Lenovo Onsite Upgrade - Extended service agreement - parts and labour - 4 years - on-site provides comprehensive onsite warranty support for eligible ThinkCentre neo and V series desktop and AIO models. It extends your original warranty with expert repairs at your location, giving you financial protection and reducing downtime.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty period.

📋 Coverage Details

• Duration: 4 years of coverage beginning from the original warranty start date.
• Number of Claims: Unlimited claims within the coverage period.
• Claim Limit: Subject to service terms; replacement or repair at technician discretion.

🔧 Service & Repairs

• Service Type: Repair or replacement of failing Lenovo machines.
• Repair Method: On-site service at your location.
• Replacement Type: Lenovo Qualified parts and components used for repair.
• Turnaround Time: Mutually agreed appointment for on-site intervention.
• Parts Quality: Lenovo Certified parts ensuring high standards.

📞 Claims Process

• How to File: Contact Lenovo support for remote problem determination and scheduling service.
• Support Hours: Lenovo trained technicians available as specified in service agreement.
• Documentation Required: Proof of purchase and product details.
• Claim Approval: Evaluated remotely, then technician dispatched if covered failure confirmed.
• No Hassle Promise: Convenient onsite repairs avoid lengthy shipping downtime.

📱 Eligible Products

• Product Categories: Lenovo ThinkCentre neo 30a desktops and V series AIO models.
• Product Condition: New products under original warranty eligible.
• Purchase Requirements: Add-on warranty must match original warranty term length.
• Excluded Products: Products outside eligible models or pre-existing issues not covered.

❌ What's Not Covered

• Pre-existing damage or defects.
• Cosmetic damage that does not affect device function.
• Intentional damage or misuse.
• Commercial or business use outside warranty terms.
• Software issues, viruses, data loss.
• Accessories not included in original purchase.
• Loss or theft (unless theft coverage included).

🎁 Additional Benefits

• Tech Support: Lenovo-trained technicians provide expert assistance.
• No Lemon Guarantee: Service remedies ensure functionality.
• Transferable: Coverage transferable if specified under warranty terms.
• Multi-Device Discount: Not applicable.
• Cancel Anytime: Refund policies as per agreement.

📦 How to Purchase

• Purchase alongside your Lenovo device or within warranty term limitations.
• Provide device details and proof of purchase.
• Receive confirmation and complete coverage documents.
• Register product online if required by Lenovo.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. LENOVO reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with onsite coverage, reduce downtime, and enjoy worry-free ownership.