LENOVO 4 Year Onsite Support (Add-On)

Reliable onsite protection maximizing your laptop uptime and productivity.

The LENOVO 4 Year Onsite Support (Add-On) extends your existing warranty with convenient onsite repair service for eligible Lenovo laptops and computers. This add-on service aligns with your base warranty duration, providing financial protection and hassle-free repairs directly at your location.

✅ What's Covered

• Mechanical/Electrical Failure: Coverage for hardware defects and failures after the manufacturer warranty period.
• Power Surge Protection: Included as part of Lenovo standard warranty services.

📋 Coverage Details

• Duration: 4 years of coverage, aligned with original warranty length.
• Coverage Start: Effective after base warranty if extended; add-on must match warranty term.
• Number of Claims: Unlimited claims during coverage period.
• Claim Limit: Subject to Lenovo policy; no specified maximum payout.

🔧 Service & Repairs

• Service Type: Repair or replacement service.
• Repair Method: Onsite visit by Lenovo technicians at mutually agreed time.
• Replacement Type: Repair first; replacement at Lenovo’s discretion.
• Turnaround Time: Timely onsite intervention arranged with customer.
• Parts Quality: Lenovo-trained technicians use Lenovo qualified OEM parts.

📞 Claims Process

• How to File: Remote problem determination followed by onsite support if needed.
• Support Hours: Standard business hours; contact Lenovo support.
• Documentation Required: Proof of purchase and product details.
• Claim Approval: Lenovo support coordinates assessment and approval.
• No Hassle Promise: Lenovo handles issue resolution with high quality technical support.

📱 Eligible Products

• Product Categories: Lenovo laptops and desktop computers.
• Product Condition: New products with original warranty.
• Purchase Requirements: Must be purchased with or shortly after product; match warranty length.
• Excluded Products: Commercial use and products without base warranty coverage.

❌ What's Not Covered

• Pre-existing damage or defects
• Cosmetic damage that does not affect functionality
• Intentional damage or misuse
• Commercial or business use outside warranty terms
• Software issues, viruses, or data loss
• Accessories not included in original purchase
• Loss or theft (not covered under this plan)

🎁 Additional Benefits

• Tech Support: Expert Lenovo technical assistance included.
• Transferable: Warranty may be transferable per Lenovo policies.

📦 How to Purchase

• Purchase alongside Lenovo product or within warranty alignment period.
• Provide product details and proof of purchase.
• Receive confirmation and warranty documents.
• Register product online if required.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. LENOVO reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with reliable onsite support and enjoy worry-free ownership.