Lenovo Premier Support Plus Upgrade - Extended service agreement

Comprehensive protection and peace of mind for your Lenovo devices.

The Lenovo Premier Support Plus Upgrade provides 4 years of extended coverage for select ThinkCentre models, including Protecting your device with faster, hassle-free repairs and expert support that minimizes downtime and maximizes productivity.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer’s warranty period.
• Power Surge Protection: Included to protect from electrical surges that can damage your device.
• Accidental Damage: Coverage for drops, spills, and cracks that occur from real-life accidents.
• Screen Damage: Protection against cracked or damaged displays related to accidental incidents.
• Battery Degradation: Includes extended battery warranty with certified battery replacements.
• Theft Protection: Not included.
• Normal Wear and Tear: Not covered.

📋 Coverage Details

• Duration: 4 years of coverage starting after the initial 3-year on-site warranty.
• Number of Claims: Unlimited claims during coverage term.
• Claim Limit: Subject to Lenovo service agreement limits.

🔧 Service & Repairs

• Service Type: Repair or replacement options including parts and labor.
• Repair Method: On-site next business day support to minimize downtime.
• Replacement Type: Certified refurbished or new components as needed.
• Turnaround Time: Next business day on-site service.
• Parts Quality: Lenovo-certified OEM parts and technicians ensure quality repairs.

📞 Claims Process

• How to File: Through Lenovo support via phone, chat, or email.
• Support Hours: 24/7 availability for hardware and software support.
• Documentation Required: Proof of purchase, device details, and incident description.
• Claim Approval: Typically immediate or within one business day.
• No Hassle Promise: Expert technicians provide unscripted solutions for fast resolution.

📱 Eligible Products

• Product Categories: ThinkCentre M90, M900, M90a Gen 2, M90a Gen 3, M90a Pro Gen 3, M910, M920z AIO, M93, X1 desktops.
• Product Condition: New devices with existing 3-year on-site warranty.
• Purchase Requirements: Upgrade for systems with 3 years on-site warranty included.
• Excluded Products: Devices outside the specified ThinkCentre family or without initial warranty.

❌ What's Not Covered

• Pre-existing damage or defects before service start.
• Cosmetic damage that does not affect device function.
• Intentional damage or misuse of device.
• Commercial use outside specified coverage.
• Software issues, viruses, or data loss.
• Accessories not included with original purchase.
• Loss or theft of device.

🎁 Additional Benefits

• Tech Support: 24/7 access to advanced Lenovo technicians for hardware and software issues.
• No Lemon Guarantee: Not specified.
• Transferable: Warranty upgrade transferable if device ownership is transferred.
• Multi-Device Discount: Not specified.
• Cancel Anytime: Not specified.

📦 How to Purchase

• Purchase with new device or upgrade existing service via Warranty Lookup.
• Provide device details and proof of current warranty coverage.
• Receive confirmation and coverage documentation upon purchase.
• Registration online if required by Lenovo.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. LENOVO reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with Lenovo Premier Support Plus.