Lenovo Premier Support Plus Upgrade - Extended service agreement

Comprehensive protection and peace of mind for your Lenovo devices.

The Lenovo Premier Support Plus Upgrade provides extended 4-year coverage for ThinkCentre and related systems, offering fast issue resolution, accidental damage protection, and on-site support to keep your business productive.

✅ What's Covered

• Mechanical/Electrical Failure: Coverage for hardware defects and failures beyond the manufacturer’s warranty period.
• Accidental Damage: Protection against drops, spills, and other accidental damage incidents.
• Battery Degradation: Battery replacement coverage up to 4 years to ensure minimal downtime.
• Normal Wear and Tear: Includes issues such as buttons, hinges, and ports wear typical of regular use.

📋 Coverage Details

• Duration: 4 years of coverage starting after the initial 3-year on-site warranty
• Number of Claims: Unlimited claims during coverage period
• Claim Limit: No explicit limit specified; subject to plan terms

🔧 Service & Repairs

• Service Type: Repair or replacement of covered components
• Repair Method: Next business day on-site repair service
• Replacement Type: Lenovo-certified refurbished or new parts
• Turnaround Time: Next business day response for on-site support
• Parts Quality: Lenovo-certified OEM parts

📞 Claims Process

• How to File: Via phone, chat, or email with direct access to advanced technicians
• Support Hours: 24/7/365 always-on support
• Documentation Required: Proof of purchase and device information
• Claim Approval: Rapid response from skilled support team
• No Hassle Promise: Easy, unscripted solutions with customer satisfaction focus

📱 Eligible Products

• Product Categories: Laptops & Computers (ThinkCentre M90, M900, M90a Gen 2 & 3, M90a Pro Gen 3, M910, M920z AIO, M93, X1)
• Product Condition: New and covered under original 3-year warranty
• Purchase Requirements: Upgrade applies to systems with existing 3-year on-site warranty
• Excluded Products: Devices outside listed models and warranties

❌ What's Not Covered

• Pre-existing damage or defects prior to coverage
• Intentional damage or misuse
• Commercial misuse beyond original warranty scope
• Software issues, viruses, or data loss
• Accessories not included in original purchase
• Loss of device (unless theft coverage is explicitly included)

🎁 Additional Benefits

• Tech Support: 24/7 direct access to advanced Lenovo technicians
• Transferable: Coverage can be transferred to new owners upon sale

📦 How to Purchase

• Purchase upgrade along with new device or via Warranty Lookup for existing devices
• Provide device and purchase details to activate coverage
• Receive confirmation and all coverage documentation
• Register product online if required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the Lenovo Premier Support Plus agreement. Lenovo reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with Lenovo Premier Support Plus and enjoy worry-free ownership with fast, reliable support.