Lenovo Premier Support Plus Upgrade - Extended service agreement - parts and labour - 4 years - on-site

Comprehensive protection and peace of mind for your Lenovo devices.

The Lenovo Premier Support Plus Upgrade offers extensive coverage including hardware, software, and accidental damage protection for eligible ThinkCentre and other Lenovo systems with existing on-site warranties. It provides hassle-free repairs, minimizing downtime and maximizing productivity through expert support and on-site service.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered beyond the manufacturer warranty period.
• Power Surge Protection: Protection against damage from electrical surges included.
• Accidental Damage: Coverage for drops, spills, and cracks that can occur during regular use.
• Screen Damage: Cracked or damaged displays are covered under the accidental damage plan.
• Battery Degradation: Battery replacement covered up to 4 years by Lenovo-certified technicians.
• Theft Protection: Not included.
• Normal Wear and Tear: Not covered.

📋 Coverage Details

• Duration: 4 years of coverage starting after the original 3-year on-site warranty.
• Number of Claims: Unlimited claims during the coverage period.
• Claim Limit: No specified maximum payout per claim.

🔧 Service & Repairs

• Service Type: Repair or replacement of covered components.
• Repair Method: Next business day on-site support.
• Replacement Type: New or Lenovo-certified refurbished parts.
• Turnaround Time: On-site repair typically within one business day.
• Parts Quality: OEM Lenovo-certified parts ensure optimal performance.

📞 Claims Process

• How to File: Via phone, chat, or email with direct access to advanced technicians.
• Support Hours: 24/7/365 availability for hardware and software support.
• Documentation Required: Purchase receipt and device information.
• Claim Approval: Typically fast and unscripted issue resolution.
• No Hassle Promise: Easy claim process with on-site support when needed.

📱 Eligible Products

• Product Categories: ThinkCentre M90 series, M910, M920z AIO, M93, X1, and related Lenovo desktops and all-in-ones.
• Product Condition: New devices with existing 3-year on-site manufacturer warranty.
• Purchase Requirements: Must be added before or during warranty lookup upgrades.
• Excluded Products: Commercial misuse or pre-existing physical damage not covered.

❌ What's Not Covered

• Pre-existing damage or defects prior to coverage start.
• Cosmetic damage that doesn't affect device function.
• Intentional damage or misuse of the device.
• Commercial or business use beyond normal home/office limits.
• Software issues, malware, or data loss.
• Accessories not included with original device purchase.
• Loss or theft (theft protection not included).

🎁 Additional Benefits

• Tech Support: 24/7 access to advanced Lenovo technicians for hardware and software issues.
• No Lemon Guarantee: Not specified.
• Transferable: Coverage transferable to new owner upon device sale.
• Multi-Device Discount: Not specified.
• Cancel Anytime: Pro-rated refund policy available on cancellation.

📦 How to Purchase

• Purchase with new Lenovo device or within eligibility period via warranty upgrade.
• Provide device details and proof of purchase during registration.
• Receive confirmation and coverage documentation.
• Register product online if required for eligibility and claims.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. Lenovo reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with Lenovo Premier Support Plus and enjoy worry-free ownership with expert repair and accidental damage coverage.